Decagon vs Sierra
AI Customer Support APIs pricing comparison · 2026
Decagon pricing ranges from $0–$300000/year, while Sierra ranges from $0–$500000/year. Decagon is typically 40% more affordable, though your actual cost depends on tier and team size.
Verdict · Vendr median · year 1
Sierra
saves
$6.2K
vs
Decagon
· 25 seats
Cheapest
$700
Spread
90%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$6.9K/yr
Vendr · n=14
↓ Lowest median
Median annual
$700/yr
Vendr · n=188
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
Vendr median
Last verified
today
Confidence
Medium confidence
Sources
1 sourced fact
Vendr median
Last verified
1mo ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Plan-by-Plan Pricing
| Plan | Decagon | Sierra |
|---|---|---|
| Enterprise (conversation-priced) | Custom | Custom |
Market Intelligence
Decagon
- Median annual cost
- $6,875
- Based on
- 14 deals
Sierra
- Median annual cost
- $700
- Based on
- 188 deals