Ada vs Zendesk AI
AI Customer Support pricing comparison · 2026
Ada pricing ranges from $0–$300000/year, while Zendesk AI ranges from $25–$219/agent/month. Zendesk AI is typically 100% more affordable, though your actual cost depends on tier and team size.
VS
Ada and Zendesk AI both operate in the ai customer support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Ada | Zendesk AI |
|---|---|---|
| Free Trial | Free /month | $25 /agent/month |
| Core | $2.5K /month | $69 /agent/month |
| Advanced | $5.8K /month | $149 /agent/month |
| Pro | $12.5K /month | $219 /agent/month |
| Enterprise | Custom | $50 /agent/month |
| Copilot Add-on | — | $50 /agent/month |
| Quality Assurance Add-on | — | $35 /agent/month |
| Workforce Management Add-on | — | $25 /agent/month |
| Workforce Engagement Bundle | — | $50 /agent/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Ada
4 scenarios$0/month (free tier with basic features)
Solo / Getting Started
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150,000/year on the most popular plan
Typical Usage
Zendesk AI
5 scenarios$25/month
Starter Setup
$50/month
Growing Business
$219/month
Enterprise Setup
Market Intelligence
Ada
- Median annual cost
- $70,230
- Average negotiated discount
- 17%
- Based on
- 103 deals
Zendesk AI
- Median annual cost
- $999
- Based on
- 70 deals