Ada vs Freshdesk Freddy AI
AI Customer Support pricing comparison · 2026
Ada pricing ranges from $0–$300000/year, while Freshdesk Freddy AI ranges from $0–$100/agent/month. Freshdesk Freddy AI is typically 100% more affordable, though your actual cost depends on tier and team size.
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Ada and Freshdesk Freddy AI both operate in the ai customer support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Ada | Freshdesk Freddy AI |
|---|---|---|
| Free Trial | Free /month | Free /month |
| Core | $2.5K /month | $15 /month |
| Advanced | $5.8K /month | $49 /month |
| Pro | $12.5K /month | $79 /month |
| Enterprise | Custom | $29 /month |
| Freddy AI Agent Add-On | — | $100 /per 1,000 sessions |
| Enterprise Plus (Custom) | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Ada
4 scenarios$0/month (free tier with basic features)
Solo / Getting Started
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150,000/year on the most popular plan
Typical Usage
Freshdesk Freddy AI
3 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$49/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Ada
- Median annual cost
- $70,230
- Average negotiated discount
- 17%
- Based on
- 103 deals
Freshdesk Freddy AI
- Median annual cost
- $600
- Based on
- 5 deals