Best IT Documentation for MSPs 2026
IT Documentation Software solutions help teams streamline workflows and improve productivity. Choosing the right platform for Managed service providers need specialized IT documentation platforms that handle multiple client environments, integrate with RMM/PSA tools, include password management, and support automated documentation workflows. requires balancing features, ease of use, and total cost of ownership.
This guide evaluates the top options based on real-world pricing, user feedback, and feature depth to help you make an informed decision. We've analyzed pricing models, hidden costs, and value propositions to surface the best choices for different team sizes and budgets.
For MSPs, IT Glue ($29-44/user/month) remains the gold standard with the deepest integrations and automation, while Hudu ($27-29/user/month) offers similar capabilities with better performance and lower cost. Both include password management and multi-client organization. Confluence and BookStack lack MSP-specific features, and Tettra is designed for team collaboration rather than client documentation.
Our Rankings
IT Glue
IT Glue dominates MSP documentation as the industry standard with proven maturity and deep ecosystem integrations. At $29-44/user/month, it provides comprehensive RMM/PSA integrations, automated documentation collectors, and sophisticated multi-client organization. The password management is built-in, and it's trusted by thousands of MSPs worldwide. However, the higher price point and occasional performance issues with large datasets are trade-offs for its feature depth.
- Strong integration with Excel and other tools
- Reliable platform with regular updates
- Responsive customer support
- May require training for advanced features
Hudu
Hudu is the modern challenger to IT Glue with faster performance and cleaner interface at $27-29/user/month. It offers similar features including password management, asset tracking, and integrations with ConnectWise/Autotask, but with better speed and more intuitive UX. The lower pricing makes it attractive for cost-conscious MSPs. However, it has a smaller integration ecosystem and less mature automation compared to IT Glue's decade of development.
- Strong integration with Excel and other tools
- User-friendly interface and quick onboarding
- Automated workflows save time
- May lack some advanced features of competitors
Confluence
Confluence can work for MSPs already invested in the Atlassian ecosystem, offering flexible documentation at $0-12.30/user/month depending on team size. However, it lacks MSP-specific features like automated documentation, RMM integrations, and multi-client organization. You'll need to build custom workflows and use third-party password tools. Best suited for internal IT teams rather than client-facing MSPs.
- Strong integration with Excel and other tools
- Automated workflows save time
- May lack some advanced features of competitors
BookStack
BookStack is a free, self-hosted option that appeals to budget-conscious MSPs willing to manage infrastructure. At $0 licensing cost, you only pay for hosting. However, it lacks automation, integrations, password management, and multi-client features that make IT Glue/Hudu valuable. Significant custom development required to match MSP-specific functionality. Best for very small MSPs or internal documentation only.
- Strong integration with Excel and other tools
- Competitive pricing for the feature set
- Automated workflows save time
- Not as feature-rich as market leaders
- May lack some advanced features of competitors
Tettra
Tettra at $5-8/user/month is designed for team knowledge management, not MSP client documentation. While affordable with good Slack integration, it completely lacks the MSP-specific features needed: no RMM integrations, no password management, no multi-client organization, no asset tracking. Better suited for documenting internal MSP processes than client environments.
- Strong integration with Excel and other tools
- Competitive pricing for the feature set
- Not as feature-rich as market leaders
- May lack some advanced features of competitors
Evaluation Criteria
- Multi client organization and permissions
- RMM/PSA integrations (ConnectWise, Autotask, Datto)
- Password management capabilities
- Network diagram automation
- Asset tracking and documentation
- Pricing structure for MSPs
How We Picked These
We evaluated 5 products (last researched 2026-01-30).
Total cost including hidden fees, implementation, and support
Depth and breadth of core functionality for this use case
Learning curve, setup time, and user experience
API access, native integrations, and ecosystem
Documentation, training resources, and customer service responsiveness
Frequently Asked Questions
01 What's the pricing difference between IT Glue and Hudu?
IT Glue ranges from $29-44/user/month depending on plan tier, while Hudu is consistently $27-29/user/month. For a 5-user MSP team, IT Glue costs $145-220/month vs Hudu's $135-145/month. Both use per-user pricing rather than per-client, so costs scale with your internal team size, not client count.
02 Do these tools include password management?
Yes, both IT Glue and Hudu include built-in password management designed for MSPs, with features like shared vaults per client, role-based access, and browser extensions. Confluence and BookStack don't include password management—you'd need to integrate third-party tools. Tettra has no password capabilities.
03 Can I migrate from IT Glue to Hudu?
Yes, Hudu offers migration tools and services to help MSPs switch from IT Glue. The process typically involves exporting IT Glue data and using Hudu's import features. Many MSPs have successfully migrated to reduce costs while maintaining similar functionality. Plan for 1-2 weeks to fully transition and validate data.
04 Which RMM/PSA tools do these platforms integrate with?
IT Glue integrates with 50+ tools including ConnectWise, Autotask, Datto RMM, Kaseya, and SolarWinds. Hudu supports similar major platforms including ConnectWise, Autotask, Datto, and SyncroMSP. Confluence requires custom integrations via APIs. BookStack and Tettra have no pre-built RMM/PSA integrations.
05 Is self-hosted documentation viable for MSPs?
BookStack is the only truly self-hosted option at $0 licensing cost, but you'll pay for hosting infrastructure, management time, and custom development to add MSP features. For most MSPs, the $27-44/user/month cost of IT Glue or Hudu is worthwhile for the time saved and features gained. Self-hosting only makes sense if you have dedicated dev resources and strict data residency requirements.
06 What hidden costs should I watch for?
Common hidden costs include setup/onboarding fees, data migration services, training and professional services, premium support plans, additional users beyond base tier, API access, storage overages, and feature add-ons.
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