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Software OnlyCustomOutsourced FulfillmentCustom
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All ShipHero Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Software Only

  • Warehouse management
  • AI-powered picking
  • Real-time inventory tracking
  • Barcode scanning
  • Multi-warehouse support

Outsourced Fulfillment

  • Software features
  • 3PL network access
  • Order fulfillment
  • Returns management
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Quick Answer
Last verified:
Medium confidence

ShipHero costs $1 to $15 per month as of August 2026, with 2 plans available. The median contract is $500/year based on 3 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

ShipHero offers 2 pricing tiers: Software Only, Outsourced Fulfillment. The Outsourced Fulfillment plan is brands outsourcing fulfillment.

Compared to other warehouse management (wms) software, ShipHero is positioned at the budget-friendly price point.

  • Median contract: $500/yr from 3 purchases Thin data
  • 9 documented hidden costs beyond list price
Last verified: | Sources: 1 pricing pages and reviews

How much does ShipHero cost?

ShipHero pricing starts at $1/month across 2 plans, with enterprise pricing available on request. Plans include Software Only (custom pricing), Outsourced Fulfillment (custom pricing).

ShipHero Pricing Overview

ShipHero has 2 pricing plans ranging from $1 to $15/month. The Software Only plan requires contacting sales for a custom quote and is designed for brands managing their own warehouses. The Outsourced Fulfillment plan requires contacting sales for a custom quote and is designed for brands outsourcing fulfillment.

The median ShipHero customer pays $500/year based on 3 verified purchases.

There are at least 9 documented hidden costs beyond ShipHero's list price, including implementation, training, and add-on fees.

This pricing was last verified in July 11, 2026 from 1 independent source.

See ShipHero Plans

ShipHero offers two pricing tiers — Software Only (a WMS platform for 3PLs and ecommerce brands) and Outsourced Fulfillment (managed warehousing and shipping) — both with custom-quoted pricing and no publicly listed rates. The Software Only plan has community-reported pricing around $2,000/month. The Outsourced Fulfillment plan uses flat-rate per-order pricing that does not vary by shipping zone within the contiguous US, with users reporting approximately $5.50 per order for pick and pack.

How ShipHero Pricing Compares

Compare ShipHero pricing against top alternatives in Warehouse Management (WMS).

3PL Central (Extensiv 3PL Warehouse Manager) $800-$3500/user/mo View pricing → Deposco $1500-$5000/user/mo Compare → Infoplus $395-$895/user/mo Compare →

Compare ShipHero vs Alternatives

Before committing to ShipHero, compare pricing with these 3 alternatives in the same category.

VS3PL Central (Extensiv 3PL Warehouse Manager)
From $800/user/mo

Small to medium-sized 3PL providers with standard operations

Compare pricing
VSDeposco
From $1500/user/mo

SMB retail and ecommerce businesses entering omnichannel fulfillment

Full comparison
VSInfoplus
From $395/user/mo

Small warehouses getting started with WMS

Full comparison

All ShipHero alternatives & migration guides

What Companies Actually Pay for ShipHero

The median ShipHero buyer pays $500/year based on 3 verified purchase transactions.

What companies actually pay $500/yr Median across 3 community cost mentions Thin data
Review scores
TrustRadius 1out of 10 (1)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Inventory held for months without being shipped or returnedCharged 50% above market rate for delayed fulfillment servicesDHL eCommerce shipping severely slow with poor tracking and USPS last-mile failuresCustomer service defaults to 'no' as initial answer to all requests
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 3 distinct user reports. Indicative only — not contract-grade data.

ShipHero Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Small Ecommerce Brand - 500 Orders/Month $4,600 Year 1 total
software $1,850
fulfillment at $5.50/order $2,750
Total $4,600

Small online store shipping lightweight products (under 1lb) with multiple SKUs across 7 ShipHero warehouses. Includes base software fee, flat-rate fulfillment, and standard DHL eCommerce shipping.

Growing Brand - 3,000 Orders/Month with Expedited Shipping $13,850 Year 1 total
software $1,850
fulfillment at ~$4/order base doubled to $8/order $12,000
Total $13,850

Mid-sized brand that upgraded to FedEx/UPS expedited shipping to avoid DHL delays. Fulfillment costs doubled from standard rates but eliminated shipping complaints.

eCommerce Brand: 500+ Monthly Orders via Outsourced Fulfillment ~$5.50/order for pack and ship (shipping postage may be additional — confirm in writing) Year 1 total
shipping postage may be additional — confirm in writing
Total ~$5.50/order for pack and ship (shipping postage may be additional — confirm in writing)

An ecommerce brand shipping 500+ orders per month using ShipHero Outsourced Fulfillment with flat-rate per-order pricing. No zone-based surcharges across the contiguous US.

3PL Operator: Software Only WMS License ~$2,000/month (community-reported; official price is custom-quoted) Year 1 total
community-reported; official price is custom-quoted
Total ~$2,000/month (community-reported; official price is custom-quoted)

A third-party logistics provider licensing ShipHero's Software Only WMS to manage warehouse operations, order routing, and inventory across multiple brand clients.

Mid-Size Brand: 3,000 Monthly Orders with Expedited Carriers ~2x base DHL eCommerce shipping rate (exact figure depends on negotiated carrier rates) Year 1 total
exact figure depends on negotiated carrier rates
Total ~2x base DHL eCommerce shipping rate (exact figure depends on negotiated carrier rates)

A Shopify brand shipping ~3,000 orders per month that switched from DHL eCommerce to expedited FedEx/UPS due to service quality and transit time issues. Shipping costs doubled but customer complaints dropped significantly.

Reddit pricing discussions and TrustRadius starting price

How ShipHero Pricing Compares

Software Starting Price Top Price
ShipHero $1/month $15/month
Deposco $1500/month $5000/month
Infoplus $395/month $895/month
Logiwa $500/month $10000/month
Cin7 WMS $349/month $999/month
Zoho Inventory WMS $29/month $249/month

Detailed pricing comparisons:

Browse all Warehouse Management (WMS) pricing →

9 ShipHero Hidden Costs Beyond the List Price

Beyond the listed price, ShipHero has at least 9 documented hidden costs that can significantly increase total cost of ownership.

Watch for 9 hidden costs
  • Fuel Surcharge 5-10% of shipping costs
    medium 1 source
    Reddit "IE ShipHero is billing out a fuel surcharge right now, which changes weekly."
  • Carrier Selection Fee $8.50
    low 1 source
    Reddit "Shiphero wanted to charge us an $8.50 USD fee to pick the shipper, on top of their normal pack and pick fees and on top of the postage fee. We asked why and their response was 'it's just the fee.'"
  • DHL eCommerce Slow Transit Times 10-20% of license costs
    high 1 source
    Reddit "They use DHL e-commerce for low cost shipping and say that transit times are 3-7 days ( I believe) but that is a LIE. LIE. LIE."
  • Storage Fees After 60 Days 5-15% of license costs
    medium 2 sources
    Reddit "SH charges shipping by weight, no matter the zone (US) and SB charges by weight and zone... SH also has all the features i mentioned above, which are missing from SFN."
    Reddit "All 3 companies offer storage pricing based on the cubic feet of total inventory."
  • Fulfillment Quality and Delay Issues 15-25% of license costs
    critical 2 sources
    TrustRadius "They take your product that is supposed to ship immediately. Keep it and refuse to return it after they don't mail it for 2 months... The product never arrives... Your reputation is destroyed, and thousands are lost in revenue."
    TrustRadius "They also charged us 50% above market rate to take 2 months to mail orders that were ready to go."
  • Shipping Costs Double When Avoiding DHL eCommerce 50-100% of license costs
    high 1 source
    Reddit "I switched the shipping options to expedited on all orders so that they'll ship FedEx or UPS. This doubled our shipping rates with Shiphero but it alleviated nearly ALL of the shipping issues we were having."
    Reddit "They use DHL e-commerce for low cost shipping and say that transit times are 3-7 days ( I believe) but that is a LIE. LIE. LIE."
  • Ongoing Storage Fees (Cubic Foot Pricing) 5-15% of license costs
    medium 2 sources
    Reddit "ShipHero: https://shiphero.com/fulfillment/pricing/ All 3 companies offer storage pricing based on the cubic feet of total inventory."
    Reddit "I also have used https://sfapp.shiphero.com/dashboard in the past which has LiveChat, no receiving fees, and no storage fees for the first 60 days."
  • WMS Software Platform Cost ~$2,000/Month $24,000
    high 2 sources
    Reddit "Shiphero does seem to be amazing. I'm only a little worried about the price ($2000😱). I was only looking at packiyo cuz of it's more entry level pricing."
    Reddit "I just checked the pricing of shiphero and saw that it is almost 2 grand. Is it 30 times more useful than ShipStation to justify that cost? How has it made your life much easier so paying 1750 a month more is more feasible?"
  • Above-Market Fulfillment Rates Reported in Disputes 30-50% of license costs
    critical 1 source
    TrustRadius "We've kept all of our product for 2 months instead of shipping our orders. They refuse to return it. They have cost us thousands."
Tip

Ask your ShipHero sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
Reddit User discussions TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 26 source citations total.

How to Negotiate ShipHero Pricing

ShipHero contracts are negotiable. These 11 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 11 tactics
Upgrade to Expedited Shipping to Avoid DHL high success

Request expedited shipping options from the start to avoid DHL eCommerce service. While this will double your shipping costs, it eliminates the severe transit delays and lost package issues associated with DHL's hand-off to USPS.

Reddit user experience: switching to FedEx/UPS expedited alleviated nearly all shipping issues
Confirm No Setup Fees in Writing high success

ShipHero's founder and team have repeatedly stated in public forums that they charge no setup fees. Confirm this commitment in writing during contract negotiation to protect against future onboarding charges.

Reddit (ShipHero founder comment, ecommerce, 2021)
Reference Published Pricing Sheet as Anchor high success

ShipHero has historically published transparent pricing without requiring a sales call. Download the pricing sheet from their website before engaging with sales and use it as a negotiation anchor. Their sales team is reportedly non-commissioned and more forthcoming than typical SaaS reps.

Reddit (ShipHero founder AaronRubin, smallbusiness, 2021)
Get All-In vs. Postage-Separate Pricing in Writing high success

There is genuine confusion among ShipHero customers about whether the flat rate includes shipping postage or only pick-and-pack. Some users report it's all-in; others report postage is billed separately. Force clarity on this point in writing before signing—it can represent a significant portion of total per-order costs.

Reddit (ecommerce, July 2021 — conflicting user reports)
Negotiate No Carrier Selection Fees medium success

Push back on the $8.50 carrier selection fee. Ask for this to be waived as part of your contract, especially if you'll need to specify carriers regularly for customer requests or service level requirements.

Reddit discussion of $8.50 fee to pick shipper
Cap or Eliminate Fuel Surcharges medium success

Negotiate a cap on weekly fuel surcharges or request they be eliminated entirely. The unpredictable nature of weekly changes makes budgeting difficult.

Reddit complaint about weekly changing fuel surcharge
Extend Free Storage Period medium success

Request an extension of the 60-day free storage period, especially if you have seasonal inventory or slower-moving SKUs. Negotiate based on your expected order volume.

Reddit mention of no storage fees for first 60 days
Negotiate Volume-Based Rate Reductions medium success

Sources indicate ShipHero offers flexible pricing for customers of different sizes. High-volume brands (shipping thousands of orders per month) should bring order volume projections to negotiations and explicitly ask for volume-tiered rates.

Reddit (Warehousing, October 2024)
Request 60-Day Free Storage as Contract Term medium success

ShipHero has offered no storage fees for the first 60 days to new customers. Request this explicitly as a written contract term rather than assuming it applies automatically to your account.

Reddit (shopify, May 2021)
Use Zone-Based Competitor Quotes as Leverage medium success

ShipHero's flat-rate pricing regardless of zone is a genuine cost advantage for brands with customers spread across the US. Bring competitor quotes (e.g., ShipBob zone-based pricing) and model out the zone-weighted cost difference to keep ShipHero competitive on total rate.

Reddit (ecommerce, December 2021)
Negotiate a Fuel Surcharge Cap or Fixed Rate low success

The fuel surcharge changes weekly and cannot be modeled into COGS reliably. Negotiate a fixed or capped fuel surcharge in your service agreement to eliminate a source of unpredictable invoice variance.

Reddit (smallbusiness, July 2022)
High success Medium Low / difficult

Full negotiation guide →

ShipHero Pricing FAQ

01 How much does ShipHero cost?

ShipHero operates on a custom pricing model with no upfront costs or long-term contracts. Pricing is based on your warehouse size, order volume, and feature requirements. Contact their sales team for a personalized quote.

02 Can ShipHero integrate with my existing systems?

Yes, ShipHero integrates with major ecommerce platforms (Shopify, Amazon, eBay), shipping carriers, and can connect with automation systems like robotics and sortation equipment.

03 What is ShipHero's accuracy rate?

ShipHero's barcode scanning system delivers 99.9% order accuracy, significantly reducing picking and packing errors.

04 How quickly can ShipHero be implemented?

Implementation timelines vary based on warehouse complexity and integration requirements. ShipHero provides dedicated onboarding support to ensure smooth deployment.

05 Does ShipHero support multiple warehouses?

Yes, ShipHero allows businesses to manage multiple warehouse locations from a single platform with centralized control and visibility.

06 What kind of ROI can I expect from ShipHero?

ShipHero can reduce warehouse costs by 35%+ through AI path optimization, reduced walking time (20-30% less), and improved order accuracy. Specific ROI varies by operation size and complexity.

07 How does ShipHero's flat-rate pricing work?

ShipHero charges a flat rate per order regardless of shipping zone within the continental US (excluding Alaska, Hawaii, and Puerto Rico). This simplifies cost modeling compared to 3PLs that charge different rates for each shipping zone. The flat rate covers fulfillment (pick, pack, ship) and shipping costs are billed separately through their carrier accounts.

08 What's included in the monthly software fee?

The software-only plan starts at $1,850/month for access to the WMS platform. This includes warehouse management features, inventory tracking, barcode scanning, integrations with sales channels like Shopify, and reporting tools. There are no setup fees, but fulfillment and shipping costs are separate.

09 Why do users complain about DHL eCommerce?

ShipHero uses DHL eCommerce for low-cost shipping, which advertises 3-7 day transit but users report significantly longer delays. DHL hands packages to USPS for final delivery, where tracking barely updates and packages can sit for extended periods. One user described switching to expedited FedEx/UPS shipping, which doubled costs but eliminated nearly all shipping complaints.

10 How many warehouses does ShipHero operate?

ShipHero operates 7 warehouses across the US. When you send inventory, it goes to one warehouse, but ShipHero automatically balances stock across facilities based on product velocity to optimize shipping costs and times. You're charged the same flat rate regardless of which warehouse fulfills the order.

11 Are there fees to choose a specific carrier?

Yes, ShipHero charges $8.50 to specify a particular carrier (like UPS instead of FedEx) for a shipment. This fee is on top of normal pick/pack fees and postage charges. Users report the company's response when questioned is simply 'it's just the fee.'

12 Does ShipHero charge different rates based on shipping zone?

No. ShipHero Outsourced Fulfillment uses flat-rate pricing regardless of shipping zone within the contiguous US, excluding Alaska, Hawaii, and Puerto Rico. Zone 9 may carry different pricing. This is a key differentiator from competitors like ShipBob that charge more for shipments to distant zones.

13 Does ShipHero charge setup fees?

No. ShipHero's founder and team have stated publicly on multiple occasions that there are no setup fees for new accounts. Confirm this in writing during contract negotiation.

14 Is shipping postage included in ShipHero's flat-rate price?

This is a genuine point of confusion among customers. Some users report the quoted flat rate includes both fulfillment and shipping postage; others report postage is billed separately on top. Get written confirmation of exactly what your quoted rate covers before committing.

15 What shipping carriers does ShipHero use, and can I specify one?

ShipHero has negotiated USPS and UPS rates and uses DHL eCommerce as the default low-cost option. Users report DHL eCommerce transit times are significantly slower than the advertised 3-7 days, with unreliable tracking and USPS last-mile handoff issues. Specifying a carrier (e.g., requiring UPS instead of FedEx for a reship) incurs an additional $8.50 per-shipment fee on top of standard pick-and-pack and postage charges.

16 How much does ShipHero's WMS Software Only plan cost?

The Software Only tier is custom-quoted with no published pricing. Users on Reddit have reported prices around $2,000/month, which is substantially higher than entry-level warehouse management tools. Contact ShipHero directly for current pricing based on your order volume and feature requirements.

17 Can I switch 3PLs without downtime if I use ShipHero's network?

Yes. One of ShipHero's core value propositions is frictionless 3PL switching. Your orders, rules, and data live in your ShipHero account rather than at the individual 3PL. You can route new incoming inventory to a new 3PL while depleting stock at the old one, with no integration work, data migrations, or fulfillment downtime required.

Is this pricing incorrect? — we'll verify and update it.