Quick Answer
Last verified:

Loop Returns pricing varies by team size and features, ranging from $29 to $375 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Loop Returns offers 5 pricing tiers: Starter (Legacy), Essential, Advanced, Offset Free, Enterprise. Standard paid plans include Starter (Legacy) at $29/month, Essential at $155/month, Advanced at $272/month. The Essential plan is growing ecommerce businesses starting returns optimization.

Compared to other returns management software, Loop Returns is positioned at the premium price point.

Last verified: January 2026 | Sources: 8 pricing pages and reviews

All Loop Returns Plans & Pricing

Plan Monthly Annual Best For
Starter (Legacy) returns: 500 returns per yearavailability: No longer offered to new customers $29 /month $29 /month Small merchants (legacy plan, discontinued for new customers)
Essential returns: Based on 2,000 shipments/month starting volumewarehouses: Single warehouse location $155 /month $155 /month Growing ecommerce businesses starting returns optimization
Advanced returns: Based on shipment volumewarehouses: Multiple warehouse destinations $272 /month $272 /month Established brands needing advanced returns features and multiple locations
Offset Free minimumOrders: 10,000 annual orders requiredtradeoff: Loop monetizes by offering customers paid services Free Free 0 High-volume merchants (10,000+ annual orders) wanting zero software costs
Enterprise minimumCommitment: Annual contract typically required Contact Contact Large enterprises with complex returns needs and high volume
View all features by plan

Starter (Legacy)

  • Basic returns portal
  • Branded return experience
  • Return label generation
  • Return analytics
  • Email notifications
  • Up to 500 returns annually

Essential

  • Branded returns portal
  • Exchanges and store credit
  • Return label generation
  • Automated return workflows
  • Return analytics dashboard
  • Email and SMS notifications
  • Basic integrations
  • Returns tracking
  • Customer self-service portal

Advanced

  • Everything in Essential
  • Advanced exchange workflows
  • Store credit incentives
  • Bonus credit for exchanges
  • Return Bar drop-off network
  • Multi-warehouse support
  • Advanced analytics and reporting
  • Custom return rules
  • Priority support
  • API access

Offset Free

  • Free software and return shipping
  • All Loop functionality
  • Return Bar drop-offs included
  • Loop covers all costs
  • Available for 10,000+ annual orders

Enterprise

  • Everything in Advanced
  • Dedicated account manager
  • Custom integrations
  • White-label options
  • SLA guarantees
  • Advanced security features
  • Custom contract terms
  • Volume discounts
  • Strategic planning sessions
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Hidden Costs to Budget For

Watch for 12 hidden costs
  • Return shipping costs - While Loop generates return labels, you still pay for actual return shipping unless using Offset Free plan where Loop covers costs
  • Handling fees per return - Some plans charge additional fees per return processed beyond base subscription
  • Return Bar drop-off fees - Access to Loop's physical drop-off network may have per-item fees ($0.50-1.00 per return)
  • Offset Flex revenue share - If using Offset Flex to charge customers return fees, Loop takes a percentage of return fee revenue
  • Volume overages - Pricing based on shipment volume with additional charges if you exceed plan limits
  • Integration costs - While basic integrations included, custom integrations in Enterprise require development time
  • Multiple warehouse fees - Advanced and Enterprise plans support multiple warehouses but may charge per additional location
  • International returns - Additional fees for international return label generation and processing
  • Restocking fee configuration - While you can charge customers restocking fees, Loop may take a cut depending on plan
  • SMS notification costs - Email notifications included but SMS may have per-message charges
  • Legacy plan sunset - $29 Starter plan no longer available, forcing existing customers to upgrade to $155+ plans
  • Annual order minimum for Offset Free - Must maintain 10,000+ annual orders or lose access to free tier
Tip

Ask your Loop Returns sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Loop Returns cost?

Loop Returns pricing starts at $155/month for the Essential plan, $272/month for Advanced, and custom pricing for Enterprise. The legacy Starter plan at $29/month is no longer available to new customers. Loop also offers Offset Free at $0/month for merchants with 10,000+ annual orders where Loop covers software and shipping costs. Pricing is based on shipment volume starting at 2,000 shipments/month.

02 Does Loop Returns have a free plan?

Yes, Loop Returns offers Offset Free at $0/month for merchants with 10,000+ annual orders. In this model, Loop covers all return software and shipping costs including Return Bar drop-offs. The tradeoff is that Loop monetizes by offering paid services to your customers during the return process. This is not a traditional free tier but rather a revenue-sharing model for high-volume merchants.

03 What are Loop Returns pricing tiers?

Loop Returns offers Essential ($155/month), Advanced ($272/month), Offset Free ($0 for 10,000+ annual orders), and Enterprise (custom pricing). Essential includes branded returns portal, exchanges, analytics, and basic integrations. Advanced adds store credit incentives, Return Bar network, multi-warehouse support, and API access. Enterprise adds dedicated account management, custom integrations, and white-label options.

04 What happened to Loop Returns $29 Starter plan?

Loop Returns discontinued their $29/month Starter plan for new customers. The plan was previously available for merchants with under 500 annual returns but is no longer offered. The current entry-level plan is Essential at $155/month, representing a 5x price increase. Existing Starter plan customers may be grandfathered but will likely need to upgrade as they grow or when Loop sunsets legacy plans.