Quick Answer
Last verified:

Drift pricing varies by team size and features, ranging from $2.5K to $5K per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 3 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Per-seat licensing at $80/user/month ($960/year per user) for inbox, routing, and reporting access

2

Annual contract required - no monthly billing option available

3

Advanced plan estimated at $40,000-$50,000 annually beyond base Premium cost

4

Enterprise plan ranges $60,000-$150,000+ annually depending on scale

5

Implementation and onboarding fees typically $10,000-$50,000+

6

AI chatbot features require Enterprise tier upgrade

7

Premium integrations (Salesforce, HubSpot advanced features) may have additional costs

Example: True Cost for 25 Users

License (25 × $3750 × 12) $1,125,000/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$225,000/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $1,712,500–$1,860,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Drift?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Drift charge for implementation?

Drift doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Drift support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Drift?

Most Drift plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Drift?

Many features marketed as part of Drift are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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