Quick Answer
Last verified:

Freshchat pricing varies by team size and features, ranging from $0 to $79 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 1 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Freddy AI Agent session overages cost $100 per 1,000 extra sessions beyond the 500 included monthly sessions per plan

2

Freddy AI Copilot (AI-powered agent assistance with reply suggestions) requires an additional $29 per agent per month on top of base plan costs

3

Campaign contacts have limited allocations per plan with additional contacts requiring extra payment

4

Connector app tasks for workflow automation have usage limits with overage charges for exceeding allocations

5

Monthly billing costs approximately 17-20% more than annual billing across all paid plans

6

Phone support is only available on paid plans, not on the free tier

7

Advanced features like skills-based routing and user authentication are restricted to Enterprise plan only

8

Custom SLA policies and advanced routing mechanisms require Pro plan or higher

9

Session-based charging for AI chatbot interactions creates unpredictable costs during high-engagement periods

Example: True Cost for 25 Users

License (25 × $34 × 12) $10,200/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$2,040/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $40,300–$76,320
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Freshchat?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Freshchat charge for implementation?

Freshchat doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Freshchat support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Freshchat?

Most Freshchat plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Freshchat?

Many features marketed as part of Freshchat are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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