Quick Answer
Last verified:

ServiceNow ITSM pricing varies by team size and features, ranging from $50 to $160 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 0 pricing pages and reviews
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Finding ServiceNow ITSM Alternatives

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We're currently building our database of ServiceNow ITSM alternatives. In the meantime, explore other it service management (itsm) options in our category.

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When to Stay with ServiceNow ITSM

Stay with ServiceNow ITSM if you're already deeply integrated into its ecosystem, rely on its unique features, or have significant customizations in place. The cost and disruption of switching may outweigh the benefits if ServiceNow ITSM is meeting your core needs.

  • You've invested heavily in customizations and integrations
  • Your team is highly trained and productive on ServiceNow ITSM
  • You need features that alternatives don't offer
  • Migration costs would exceed multi-year savings

Frequently Asked Questions

01 What are the best ServiceNow ITSM alternatives?

Popular ServiceNow ITSM alternatives in the IT Service Management (ITSM) space include various options depending on your team size, budget, and specific feature requirements. Consider what aspects of ServiceNow ITSM work well for you and what you'd like to improve.

02 Is it hard to switch from ServiceNow ITSM to an alternative?

Migration difficulty varies by alternative. Most modern alternatives offer import tools and migration assistance. The complexity depends on how customized your current setup is and how much historical data you need to transfer.

03 How much can I save by switching from ServiceNow ITSM?

Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. ServiceNow ITSM's typical price of $105/month is on the higher end of the market. Factor in migration costs and productivity dip during transition.

04 Should I stay with ServiceNow ITSM or switch?

Stay with ServiceNow ITSM if you're heavily invested in its ecosystem, need its advanced features, or have extensive customizations. Consider switching if you're paying for features you don't use, need better pricing, or require capabilities ServiceNow ITSM lacks.

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