ServiceNow ITSM Pricing 2026
Complete pricing guide with plans, hidden costs, and negotiation tips
ServiceNow ITSM pricing varies by team size and features, ranging from $50 to $160 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
ServiceNow ITSM offers 3 pricing tiers: Standard, Pro, Enterprise. The Pro plan is organizations wanting ai capabilities.
Compared to other it service management (itsm) software, ServiceNow ITSM is positioned at the mid-market price point.
All ServiceNow ITSM Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Standard | Contact | Contact | Organizations starting with ITSM |
| Pro | Contact | Contact | Organizations wanting AI capabilities |
| Enterprise | Contact | Contact | Large enterprises |
View all features by plan
Standard
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Knowledge Management
- Basic reporting
Pro
- All Standard features
- AI-powered features
- Virtual Agent
- Predictive Intelligence
- Advanced analytics
Enterprise
- All Pro features
- Custom integrations
- Enterprise SLA
- Dedicated support
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Frequently Asked Questions
01 How much does ServiceNow ITSM cost?
Pricing varies by plan. Check the official pricing page for current rates.
02 Does ServiceNow ITSM have a free tier?
Check the pricing section above for free tier availability.
03 What are the main features of ServiceNow ITSM?
Key features include the items listed in the pricing tiers above.
04 Is ServiceNow ITSM worth the price?
Value depends on your specific needs and use case. Compare features across plans.