Compare All IT Service Management (ITSM) Software 2026
Side-by-side comparison of 5 it service management (itsm) tools. Find the right fit for your team and budget.
Quick Answer
IT Service Management (ITSM) software pricing ranges from $0 to $169 per user per month in 2026. The category average is $70/user/month. 1 of 5 tools offer free tiers.
Quick Picks
Full Comparison Matrix
| Product | Starting Price | Popular Tier | Enterprise | Free Tier | Best For |
|---|---|---|---|---|---|
| BMC Helix ITSM | $0 /month | $0 /month | $0 /month | Yes | Large enterprises requiring sophisticated ITSM with AIOps and multi-cloud management capabilities |
| ManageEngine ServiceDesk Plus | $13 /month | $40 /month | $67 /month | No | Small teams needing basic help desk |
| SysAid | $79 /month | $93.5 /month | $108 /month | No | Small IT teams |
| ServiceNow ITSM | $50 /month | $105 /month | $160 /month | No | Organizations starting with ITSM |
| Zendesk Suite | $55 /month | $112 /month | $169 /month | No | Small support teams |
Category Summary
5
Products
$39
Avg Starting
$70
Avg Popular
1
Free Tiers
IT Service Management (ITSM) Pricing FAQ
01 What is ITSM software?
ITSM (IT Service Management) software helps IT teams manage service requests, incidents, changes, and assets through ITIL-aligned workflows and self-service portals.
02 How much does ITSM software cost?
ITSM pricing ranges from $10-130/agent/month for cloud solutions. Enterprise platforms like ServiceNow start at $100+/user/month with custom pricing.