Price checkPer plan
Zendesk ITAM (included, 500 assets)CustomAdditional assets (beyond 500)Custom
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All Zendesk Asset Management Plans & Pricing

Prices unverified — last checked Oct 20, 2026

Plan Monthly Annual Best For
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Zendesk ITAM (included, 500 assets)

  • Included in Zendesk Suite plans Growth and above
  • 500 assets included
  • Assets visible and actionable inside the ticket
  • Scheduled data syncs with MDM tools

Additional assets (beyond 500)

  • Add-on to track more than the 500 included assets
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Quick Answer
Last verified:
Medium confidence

Zendesk Asset Management doesn't publish prices — plans are quote-based. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Zendesk Asset Management offers 2 pricing tiers: Zendesk ITAM (included, 500 assets), Additional assets (beyond 500). The Additional assets (beyond 500) plan is larger inventories; zendesk does not publish this price.

Compared to other it asset management software, Zendesk Asset Management is positioned at the budget-friendly price point.

  • 12 documented hidden costs beyond list price
  • Contracts auto-renew — at least 30 days' prior written notice before the end of the subscription term
  • G2 rating: 4.3 out of 5 from 7,582 reviews (as of Jul 2026)
Last verified: | Sources: 2 pricing pages and reviews

How much does Zendesk Asset Management cost?

Zendesk Asset Management uses custom pricing across 2 plans. Contact Zendesk Asset Management directly for a personalized quote. Plans include Zendesk ITAM (included, 500 assets) (custom pricing), Additional assets (beyond 500) (custom pricing).

Zendesk Asset Management Pricing Overview

Zendesk Asset Management doesn't publish prices — plans are quote-based. The Zendesk ITAM (included, 500 assets) plan requires contacting sales for a custom quote and is designed for teams on zendesk suite growth or above; no standalone price. The Additional assets (beyond 500) plan requires contacting sales for a custom quote and is designed for larger inventories; zendesk does not publish this price.

Zendesk Asset Management contracts auto-renew.

There are at least 12 documented hidden costs beyond Zendesk Asset Management's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 20, 2026 from 2 independent sources.

Request Zendesk Asset Management Pricing

Zendesk IT Asset Management (ITAM) has no standalone price. Zendesk includes ITAM in Zendesk Suite plans Growth and above, with 500 assets included, and sells the ability to track additional assets beyond 500. Zendesk does not publish the price of that add-on; its ITAM page sends buyers to sales.

How Zendesk Asset Management Pricing Compares

Compare Zendesk Asset Management pricing against top alternatives in IT Asset Management.

Flexera One Usage-based View pricing → Lansweeper $0-$439/user/month View pricing → Oomnitza Custom pricing View pricing →

Compare Zendesk Asset Management vs Alternatives

Before committing to Zendesk Asset Management, compare pricing with these 3 alternatives in the same category.

VSFlexera One
Custom

Organizations needing comprehensive hardware and software asset management across on-premises and cloud environments

Compare pricing
VSLansweeper
Free

Small networks, home labs, and organizations evaluating Lansweeper before purchasing

Compare pricing
VSOomnitza
Custom

Mid-size organizations (500-2,000 employees) needing unified asset management with basic workflow automation

Compare pricing

All Zendesk Asset Management alternatives & migration guides

What Companies Actually Pay for Zendesk Asset Management

Review scores
TrustRadius 8.7out of 10 (1,088)
G2 4.3out of 5 (7,582)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Pricing Complexity and CostSetup Effort and ConfigurationZendesk's Own SupportLimited IT Asset Management Features

How Zendesk Asset Management Pricing Compares

Software Starting Price Top Price
Zendesk Asset Management Custom Custom
Flexera One Custom Custom
Lansweeper Free $528/month
Oomnitza Custom Custom
ServiceNow IT Asset Management Custom Custom
Snow Software Custom Custom

Browse all IT Asset Management pricing →

12 Zendesk Asset Management Hidden Costs Beyond the List Price

Beyond the listed price, Zendesk Asset Management has at least 12 documented hidden costs that can significantly increase total cost of ownership.

Watch for 12 hidden costs
  • Asset Record Fees $100 per month for every 500 asset records
    high 1 source
    Grounded summary Beyond this, an additional cost of $100 per month for every 500 asset records applies
  • Implementation and Setup Fees $5,000 to over $100,000
    high 1 source
    Grounded summary It's advised to budget 10-20% of the first-year license cost for implementation
  • Required Feature Add-ons
    high 1 source
    Grounded summary Add-ons: Many features that teams "actually need" come as separate, paid extras, potentially doubling the monthly bill
  • AI Copilot Add-on $50 per agent/month
    medium 1 source
    Grounded summary These include: * AI Copilot: $50 per agent/month
  • Workforce Management (WFM) Add-on ~$25 per agent/month (source dated Jul 2026)
    medium 1 source
    Grounded summary These include: * AI Copilot: $50 per agent/month
  • Quality Assurance (QA) Add-on ~$35 per agent/month (source dated Jul 2026)
    medium 1 source
    Grounded summary These include: * AI Copilot: $50 per agent/month
  • Advanced Data Privacy & Protection (ADPP) Add-on $50 per agent/month
    medium 1 source
    Grounded summary Advanced Data Privacy & Protection (ADPP): $50 per agent/month
  • AI Agents (chatbots) Overages $1.50-$2.00 per resolution
    high 1 source
    Grounded summary AI Agents (chatbots): Billed per "automated resolution" at approximately $1.50-$2.00 per resolution after a small monthly allowance (e.g., 5-15 resolutions per agent/month)
  • Integrations and Marketplace Apps $500-$2,000 per month
    high 1 source
    Grounded summary Integrations and Marketplace Apps: Teams often spend $500-$2,000 per month on these beyond Zendesk licensing
  • Administrative and Governance Overhead 0.5-1 FTE per 50 agents
    high 1 source
    Grounded summary Administrative and Governance Overhead: This requires dedicated Full-Time Equivalent (FTE) time, estimated at 0.5-1 FTE per 50 agents for roles like workflow governance, knowledge base management, and reporting
  • Unused Licenses ("Ghost Users") $1,380 per year
    high 1 source
    Grounded summary A single unused Zendesk Suite Professional license at $115 per agent per month amounts to $1,380 per year
  • Professional Services for Implementation & Training $6,000 to $30,000 (source dated Jul 2026)
    high 1 source
    Grounded summary These are additional costs with custom pricing, and many teams, especially at the Enterprise level, require this support to configure complex workflows
Tip

Ask your Zendesk Asset Management sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
industry TrustRadius Enterprise reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 13 source citations total.

Zendesk Asset Management Contract Terms

Zendesk Asset Management contracts auto-renew. Changes require at least 30 days' prior written notice before the end of the subscription term. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice at least 30 days' prior written notice before the end of the subscription term
Minimum Commitment month-to-month, annual, or multi-year; annual billing typically offers a discount (around 20-30% cheaper than monthly billing)
Based on 1 verified source

Zendesk Asset Management Pricing FAQ

01 Is Zendesk Asset Management sold separately?

No. Zendesk ITAM is included in Zendesk Suite plans Growth and above rather than sold as a standalone product.

02 How many assets are included?

500 assets are included in the plan; tracking more than 500 requires purchasing an add-on.

03 How much do additional assets cost?

Zendesk does not publish the price of additional assets on its ITAM page. Contact Zendesk sales for a quote.

Is this pricing incorrect? — we'll verify and update it.