Zoho Desk Pricing 2026
Complete pricing guide with plans, hidden costs, and negotiation tips
Zoho Desk pricing varies by team size and features, ranging from $0 to $40 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Zoho Desk offers 5 pricing tiers: Free, Express, Standard, Professional, Enterprise. Standard paid plans include Free at $0/user/month, Express at $7/user/month, Standard at $14/user/month. The Express plan is small teams needing multi-channel support.
Compared to other help desk/support software, Zoho Desk is positioned at the budget-friendly price point.
Zoho Desk is a cloud-based help desk software from Zoho Corporation, part of the comprehensive Zoho suite of business applications. Serving over 50,000 businesses worldwide, Zoho Desk offers a cost-effective alternative to pricier platforms.
Zoho Desk pricing starts with a free plan for 3 agents, with paid plans ranging from $7-40/user/month. This aggressive pricing makes it one of the most affordable help desk solutions available.
All Zoho Desk Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Free agents: 3 | Free | Free 0 | Tiny teams testing help desk software |
| Express | $7 /user/month | $7 /user/month | Small teams needing multi-channel support |
| Standard | $14 /user/month | $14 /user/month | Growing teams needing SLAs and automation |
| Professional | $23 /user/month | $23 /user/month | Professional teams with complex processes |
| Enterprise | $40 /user/month | $40 /user/month | Large organizations needing AI and advanced security |
View all features by plan
Free
- 3 agents
- Email ticketing
- Knowledge base
- Mobile apps
- Basic reporting
Express
- All Free features
- Multi-channel support
- Email templates
- Custom fields
- Ticket automation
Standard
- All Express features
- SLA management
- Time tracking
- Customer happiness ratings
- Advanced automation
- Community forums
Professional
- All Standard features
- Custom views
- Round-robin routing
- Guided conversations
- Advanced analytics
- Blueprint (process management)
Enterprise
- All Professional features
- Advanced security
- Custom functions
- Zia AI assistant
- Multi-department
- Sandbox
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Frequently Asked Questions
01 How much does Zoho Desk cost?
Zoho Desk offers a free plan for 3 agents. Paid plans range from $7/user/month (Express) to $40/user/month (Enterprise). Most small teams choose Standard at $14/user/month for SLA management and automation.
02 Does Zoho Desk have a free plan?
Yes, Zoho Desk has a free plan for up to 3 agents including email ticketing, knowledge base, mobile apps, and basic reporting. It's a solid option for very small teams.
03 What hidden costs should I expect?
Advanced AI (Zia) requires Enterprise plan. Light agents cost extra beyond included limits. Phone support may require additional Zoho products. EU/AU data centers cost 20% more than US.
04 Can I negotiate Zoho Desk pricing?
Zoho Desk pricing is quite fixed for small teams, but volume discounts are available for 50+ agents. Bundling with other Zoho products (Zoho One) can save 30-50% overall.
05 Is annual billing cheaper?
Yes, annual billing offers 15-20% discounts compared to monthly pricing across most plans. Multi-year contracts can unlock additional 5-10% savings.
06 Zoho Desk vs Freshdesk: Which is cheaper?
Zoho Desk is typically cheaper. Zoho Free (3 agents) vs Freshdesk Free (10 agents), but Zoho Express ($7/user/month) beats Freshdesk Growth ($15/user/month) for paid plans.
07 What's included in Zoho Desk Enterprise?
Enterprise adds Zia AI assistant, advanced security controls, custom functions, multi-department support, and sandbox environments beyond Professional's analytics and routing.
08 Does Zoho Desk offer startup discounts?
Zoho offers discounts for startups through their Zoho for Startups program, providing up to 50% off for qualifying early-stage companies for 12 months.