Quick Answer
Last verified:

Zendesk pricing varies by team size and features, ranging from $19 to $169 per agent/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Zendesk offers 4 pricing tiers: Support Team, Suite Team, Suite Professional, Suite Enterprise. Standard paid plans include Support Team at $19/agent/month, Suite Team at $55/agent/month, Suite Professional at $115/agent/month. The Suite Team plan is automating service with ai and multi-channel support.

Compared to other help desk/support software, Zendesk is positioned at the mid-market price point.

Last verified: February 2026 | Sources: 5 pricing pages and reviews

Zendesk is the world's leading customer service software platform, serving over 160,000 businesses worldwide. Founded in 2007, Zendesk pioneered the modern help desk with an intuitive interface that made enterprise-grade support accessible to companies of all sizes.

Zendesk Suite pricing ranges from $19/agent/month (annual) for Team to $115/agent/month for Enterprise. Annual billing saves 40-70% compared to monthly rates, making it essential for cost-conscious teams.

All Zendesk Plans & Pricing

Plan Monthly Annual Best For
Support Team $19 /agent/month $228 /agent/month Getting up and running with streamlined email support
Suite Team help_centers: 1 $55 /agent/month $660 /agent/month Automating service with AI and multi-channel support
Suite Professional help_centers: 5comment_only_agents: 100 $115 /agent/month $1380 /agent/month Optimizing operations with AI, data, and customizations
Suite Enterprise $169 /agent/month $2028 /agent/month Large enterprises with advanced security requirements
View all features by plan

Support Team

  • Email and ticketing support
  • Facebook and X support
  • Conversation history and customer context
  • Pre-written responses with macros
  • Ticket routing
  • Customizable automations and triggers
  • Prebuilt analytics dashboards
  • Agent performance and ticket trend reports
  • 1000+ integrations
  • Streamlined onboarding

Suite Team

  • AI agents (Essential)
  • Generative replies
  • Customizable AI agent persona
  • Automated resolution reporting
  • Knowledge Builder
  • Generative search
  • 1 help center
  • Messaging with live chat
  • Social messaging (Instagram, WhatsApp, Slack)
  • Phone support
  • Call routing

Suite Professional

  • AI agents (Essential)
  • Generative replies
  • Customizable AI agent persona
  • Up to 5 help centers
  • Customizable reporting with real-time insights
  • App Builder
  • Layout builder
  • CSAT surveys
  • Skills-based routing
  • IVR phone tree
  • Customizable ticket forms
  • Service level agreements
  • 100 comment-only agents
  • HIPAA compliance
  • Data location options

Suite Enterprise

  • Everything in Professional
  • Enterprise-grade security and controls
  • Change management tools
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Hidden Costs to Budget For

Watch for 6 hidden costs
  • SMS and voice usage charged separately per minute/message
  • Advanced AI features: Additional $50/agent/month
  • Additional light agents: $9-19/agent/month after included limit
  • Professional implementation services: $5,000-$50,000+
  • Marketplace app subscriptions vary by vendor
  • Phone support requires Professional plan or higher
Tip

Ask your Zendesk sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Zendesk cost?

Zendesk Suite pricing ranges from $19/agent/month (Team, annual) to $115/agent/month (Enterprise, annual). Monthly billing is 40-70% more expensive: Team ($55), Growth ($89), Professional ($115). Most teams choose Growth at $55/agent/month annual.

02 Does Zendesk have a free plan?

No, Zendesk does not offer a permanent free plan. They provide a 14-day free trial of Suite Team with no credit card required.

03 What hidden costs should I expect?

Hidden costs include SMS/voice usage charges, Advanced AI ($50/agent/month extra), implementation services ($5K-$50K), and marketplace app subscriptions. Light agents beyond included limits cost $9-19/agent/month.

04 Can I negotiate Zendesk pricing?

Yes, Zendesk pricing is negotiable for teams with 20+ agents. Annual contracts, multi-year commitments, and quarter-end timing can unlock 15-30% discounts. Contact sales directly.

05 Is annual billing cheaper?

Yes, annual billing saves 40-70% compared to monthly pricing. Team drops from $55 to $19/agent/month, Growth from $89 to $55, and Professional from $115 to $89 with annual commitment.

06 Zendesk vs Freshdesk: Which is cheaper?

Freshdesk is cheaper for small teams with a free tier (10 agents) and lower entry pricing. Zendesk becomes competitive at scale (50+ agents) with better enterprise features and reliability.

07 What's included in Zendesk Suite Professional?

Professional includes Talk (voice support), advanced AI, custom roles, HIPAA compliance, advanced analytics, and unlimited light agents beyond Growth's automation and SLA features.

08 Does Zendesk offer startup discounts?

Yes, Zendesk offers discounts through their Zendesk for Startups program - typically 6 months free for qualifying early-stage companies.