ServiceNow Alternatives 2026: 2 Options Compared
Find the right help desk/support solution for your team
ServiceNow pricing varies by team size and features, ranging from $100 to $300 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Top ServiceNow Alternatives
Freshservice
Medium EffortChoose Freshservice over ServiceNow if you need ITIL-aligned service management at a fraction of the cost without enterprise-level customization
Zendesk
Easy MigrationChoose Zendesk over ServiceNow if you need straightforward help desk ticketing without the complexity of enterprise ITSM processes
When to Stay with ServiceNow
Stay with ServiceNow if you need enterprise-grade ITSM with unlimited customization, complex workflow automation, and are managing IT services at scale across large organizations
- You've invested heavily in customizations and integrations
- Your team is highly trained and productive on ServiceNow
- You need features that alternatives don't offer
- Migration costs would exceed multi-year savings
Price Comparison
| Product | Price Range | Migration |
|---|---|---|
| Current ServiceNow | $100-$300/user/month | - |
| Freshservice | $0-99/agent/mo | Medium |
| Zendesk | $19-115/agent/mo | Easy |
Frequently Asked Questions
01 What are the best ServiceNow alternatives?
The top ServiceNow alternatives include Freshservice, Zendesk. Each offers different strengths: Freshservice is mid-market teams wanting itsm without enterprise complexity, while Zendesk is teams needing help desk without full itsm workflows.
02 Is it hard to switch from ServiceNow to an alternative?
Migration difficulty varies by alternative. Among ServiceNow alternatives, Zendesk offer easy migration paths with import tools. More complex migrations may require data cleanup and workflow reconfiguration.
03 How much can I save by switching from ServiceNow?
Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. ServiceNow's typical price of $150/user/month is on the higher end of the market. Factor in migration costs and productivity dip during transition.
04 Should I stay with ServiceNow or switch?
Stay with ServiceNow if you need enterprise-grade ITSM with unlimited customization, complex workflow automation, and are managing IT services at scale across large organizations However, if your needs have evolved or you're not using ServiceNow's advanced features, exploring alternatives could save you money and complexity.
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We'll compare your options and recommend the best fit based on your team size, budget, and requirements.