ServiceNow Pricing 2026
Complete pricing guide with plans, hidden costs, and negotiation tips
ServiceNow pricing varies by team size and features, ranging from $100 to $300 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
ServiceNow offers 4 pricing tiers: Standard, Professional, Enterprise, Custom/Elite. The Professional plan is large enterprises needing advanced itsm.
Compared to other help desk/support software, ServiceNow is positioned at the mid-market price point.
ServiceNow is the leading enterprise cloud platform for digital workflows, serving over 7,400 enterprise customers globally including 80% of the Fortune 500. Founded in 2004, ServiceNow pioneered the IT service management (ITSM) platform category and has expanded into enterprise service management across IT, HR, customer service, and custom applications.
ServiceNow pricing typically ranges from $100-$300+/user/month depending on selected modules and features. As an enterprise-grade platform, ServiceNow requires significant implementation investment ($100K-$1M+) but offers unmatched scalability and customization for large organizations.
All ServiceNow Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Standard | Contact | Contact | Mid-size enterprises starting with ITSM |
| Professional | Contact | Contact | Large enterprises needing advanced ITSM |
| Enterprise | Contact | Contact | Global enterprises with complex IT operations |
| Custom/Elite | Contact | Contact | Fortune 500 enterprises with mission-critical needs |
View all features by plan
Standard
- Incident management
- Problem management
- Change management
- Knowledge management
- Service catalog
- Asset management
Professional
- All Standard features
- Advanced workflows
- Performance analytics
- Integration hub
- Configuration management
- Service level management
Enterprise
- All Professional features
- Predictive intelligence
- Virtual agent (AI)
- Advanced CMDB
- Multi-instance architecture
- Enterprise governance
Custom/Elite
- All Enterprise features
- Custom app development
- Dedicated success manager
- Premium support SLAs
- Executive business reviews
- Platform customization
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Frequently Asked Questions
01 How much does ServiceNow cost?
ServiceNow pricing typically starts at $100/user/month and can exceed $300/user/month for enterprise features. Exact pricing depends on modules selected, user count, and contract terms. Most organizations pay $150-250/user/month for Professional or Enterprise tiers with ITSM core.
02 Does ServiceNow have a free plan?
No, ServiceNow does not offer a free plan. They provide a free Personal Developer Instance (PDI) for learning and development purposes, but this cannot be used for production. Enterprise trials are available through sales engagement.
03 What hidden costs should I expect?
Major hidden costs include implementation ($100K-$1M+), ongoing professional services ($200-400/hour), additional modules beyond ITSM ($50-150/user/month each), premium support (15-25% of license cost), and training/certification ($2K-5K per person). Total cost of ownership is typically 2-3x the license cost.
04 Can I negotiate ServiceNow pricing?
Yes, ServiceNow pricing is highly negotiable, especially for large enterprises. Multi-year contracts (3-5 years), higher user counts (500+), and quarter/year-end timing can unlock 20-40% discounts. Consider bundling modules and negotiating professional services rates.
05 Is annual billing cheaper?
ServiceNow typically requires annual or multi-year commitments. Multi-year contracts (3-5 years) offer the best pricing, with discounts increasing with contract length. Monthly billing is generally not available for enterprise contracts.
06 ServiceNow vs Freshservice: Which is cheaper?
Freshservice is 50-70% cheaper. Freshservice Pro ($95/agent/month) vs ServiceNow Standard ($100+/user/month minimum). However, ServiceNow offers significantly more enterprise features, scalability, and customization. ServiceNow suits Fortune 500; Freshservice suits SMBs to mid-market.
07 What's included in ServiceNow Enterprise?
Enterprise includes predictive intelligence (AI/ML), virtual agent capabilities, advanced CMDB, multi-instance architecture, and enterprise governance beyond Professional's workflows and analytics. Required for global operations with 1000+ users.
08 What modules do I need beyond ITSM?
Core ITSM (incident, problem, change management) is the foundation. Common add-ons: IT Operations Management (ITOM) for discovery/monitoring, IT Asset Management (ITAM) for hardware/software tracking, Customer Service Management (CSM) for external support, and HR Service Delivery (HRSD) for employee services. Each adds $50-150/user/month.