Quick Answer
Last verified:
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LiveChat costs $19 to $89 per agent/month as of March 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 1 pricing pages and reviews
+-100% above list price

LiveChat true cost runs -100% above the listed $19-$89/agent/month price as of March 2026. For a 25-person team, expect ~$0 in year-one costs vs the $17,700 base license. Key hidden costs: marketplace add-ons, enterprise features locked behind higher tiers. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Marketplace Add-ons

medium addon

LiveChat operates a marketplace for add-ons that require separate subscriptions beyond the base LiveChat package. Users report frustration that these integrations are not included in the standard pricing.

trustradius

They have a marketplace inside the app to purchase add-ons. Would be nice if they were included in the LiveChat package instead of having a subscription here and there.

2

Enterprise Features Locked Behind Higher Tiers

medium addon

Advanced reporting and analytics features are only available on Enterprise tier, not included in mid-tier plans. This can force upgrades for teams needing comprehensive reporting.

trustradius

We use the mid tier plan, our support lead did not get the reporting that he wanted to, however that was available on Enterprise which is expensive for us.

Example: True Cost for 25 Users

License (25 × $59 × 12) $17,700/yr
Marketplace Add-ons +5-15% of license costs
Enterprise Features Locked Behind Higher Tiers +$50-$100/user/month
Estimated Year 1 Total ~$0
That's roughly 0.0× the advertised license price. The median LiveChat contract is $492/yr across Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with LiveChat?

Beyond the license fee, budget for: Marketplace Add-ons (5-15% of license costs); Enterprise Features Locked Behind Higher Tiers ($50-$100/user/month). Total ownership typically runs -100% higher than the listed price.

02 Does LiveChat charge for implementation?

LiveChat doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does LiveChat support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there overage or storage costs with LiveChat?

Most LiveChat plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with LiveChat?

Many features marketed as part of LiveChat are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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