Intercom Pricing 2026
Complete pricing guide with plans, hidden costs, and negotiation tips
Intercom pricing varies by team size and features, ranging from $29 to $132 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Intercom offers 4 pricing tiers: Essential, Advanced, Expert, Fin AI Agent. Standard paid plans include Essential at $29/seat/month, Advanced at $85/seat/month, Expert at $132/seat/month. The Advanced plan is growing support teams with higher volume.
Compared to other help desk/support software, Intercom is positioned at the mid-market price point.
Intercom is a customer messaging platform that combines support, marketing, and product communication in one tool. Founded in 2011, Intercom serves over 25,000 businesses with its modern approach to customer engagement through in-app messaging and targeted campaigns.
Intercom pricing starts at $74/month for the Starter plan (2 seats) with Essential at $39/month base + $14/seat and Advanced at $99/month base + $23/seat. Pricing also depends on 'people reached', making it more expensive as your user base grows.
All Intercom Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Essential | $29 /seat/month | $348 /seat/month | Individuals, startups, and small businesses |
| Advanced liteSeatsFree: 20 | $85 /seat/month | $1020 /seat/month | Growing support teams with higher volume |
| Expert liteSeatsFree: 50 | $132 /seat/month | $1584 /seat/month | Large support teams needing collaboration and security |
| Fin AI Agent | Contact | Contact | Add-on for existing Zendesk, Salesforce systems |
View all features by plan
Essential
- Fin AI Agent ($0.99 per resolution)
- Messenger
- Shared Inbox and Ticketing
- Pre-built reports
- Public Help Center
Advanced
- Fin AI Agent ($0.99 per resolution)
- Multiple team Inboxes
- Workflows automation
- Round robin assignment
- Private and multilingual Help Center
- 20 free Lite seats
Expert
- Fin AI Agent ($0.99 per resolution)
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger/Help Center
- 50 free Lite seats
Fin AI Agent
- AI resolution for existing helpdesks
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Frequently Asked Questions
01 How much does Intercom cost?
Intercom Starter pricing begins at $74/month for 2 seats, Essential at $39/month base + $14/seat, Advanced at $99/month base + $23/seat. For a 10-seat team on Essential, expect to pay around $179/month.
02 Does Intercom have a free plan?
No, Intercom does not offer a permanent free plan. They provide a 14-day free trial with full features to evaluate the platform.
03 What hidden costs should I expect?
Intercom charges based on 'people reached' which can grow unexpectedly with your user base. Overage fees for messages, implementation costs ($5K-$30K), and the Resolution Bot (separate pricing) add to total cost.
04 Can I negotiate Intercom pricing?
Yes, Intercom pricing is negotiable, especially for annual contracts and larger teams. Multi-year commitments and end-of-quarter timing can unlock 15-25% discounts.
05 Is annual billing cheaper?
Yes, Intercom offers 10-20% discounts for annual prepayment compared to monthly billing. Annual billing also helps avoid mid-year price increases.
06 Intercom vs Zendesk: Which is cheaper?
For pure support, Zendesk is typically cheaper. Intercom is better for product-led companies needing in-app messaging, product tours, and customer engagement beyond support tickets.
07 What's included in Intercom Advanced?
Advanced adds multiple workspaces, product tours, custom bots, advanced routing, HIPAA compliance, and workflow automation beyond Essential's basic messaging and ticketing.
08 Does Intercom offer startup discounts?
Yes, Intercom offers discounts through their Intercom for Early Stage program, providing 95% off for the first year and 50% off the second year for qualifying startups.