HubSpot Service Hub Alternatives 2026: 5 Options Compared
Find the right help desk/support solution for your team
HubSpot Service Hub pricing varies by team size and features, ranging from $9 to $20 per seat/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Top HubSpot Service Hub Alternatives
Zendesk
Medium EffortChoose Zendesk over HubSpot Service Hub if you need specialized support features, a broader channel mix, and more advanced ticketing without CRM bundling
Freshdesk
Easy MigrationChoose Freshdesk over HubSpot if you want a free plan for up to 10 agents with no onboarding fees and lower per-agent pricing across all tiers
Intercom
Medium EffortChoose Intercom over HubSpot if you need sophisticated in-app messaging, product tours, and proactive customer engagement beyond traditional ticketing
Help Scout
Easy MigrationChoose Help Scout over HubSpot if you want straightforward email-based support with simpler pricing, no seat minimums, and no mandatory onboarding costs
Freshservice
Medium EffortChoose Freshservice over HubSpot if your focus is internal IT service management with ITSM workflows rather than customer-facing support tied to CRM
When to Stay with HubSpot Service Hub
Stay with HubSpot Service Hub if your team already uses HubSpot CRM for sales and marketing and values having service, sales, and marketing data unified in a single platform
- You've invested heavily in customizations and integrations
- Your team is highly trained and productive on HubSpot Service Hub
- You need features that alternatives don't offer
- Migration costs would exceed multi-year savings
Price Comparison
| Product | Price Range | Migration |
|---|---|---|
| Current HubSpot Service Hub | $9-$20/seat/month | - |
| Zendesk | $19-115/agent/mo | Medium |
| Freshdesk | $0-79/agent/mo | Easy |
| Intercom | $39-139/seat/mo | Medium |
| Help Scout | $20-65/user/mo | Easy |
| Freshservice | $19-119/agent/mo | Medium |
Detailed Comparisons
Frequently Asked Questions
01 What are the best HubSpot Service Hub alternatives?
The top HubSpot Service Hub alternatives include Zendesk, Freshdesk, Intercom, Help Scout, Freshservice. Each offers different strengths: Zendesk is teams wanting a dedicated, mature support platform with the largest app marketplace, while Freshdesk is teams wanting lower per-agent cost and a generous free tier without mandatory onboarding fees.
02 Is it hard to switch from HubSpot Service Hub to an alternative?
Migration difficulty varies by alternative. Among HubSpot Service Hub alternatives, Freshdesk and Help Scout offer easy migration paths with import tools. More complex migrations may require data cleanup and workflow reconfiguration.
03 How much can I save by switching from HubSpot Service Hub?
Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. HubSpot Service Hub's pricing is competitive, so cost savings depend on your specific feature requirements. Factor in migration costs and productivity dip during transition.
04 Should I stay with HubSpot Service Hub or switch?
Stay with HubSpot Service Hub if your team already uses HubSpot CRM for sales and marketing and values having service, sales, and marketing data unified in a single platform However, if your needs have evolved or you're not using HubSpot Service Hub's advanced features, exploring alternatives could save you money and complexity.
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