Quick Answer
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HubSpot Service Hub pricing varies by team size and features, ranging from $9 to $20 per seat/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

HubSpot Service Hub offers 5 pricing tiers: Free, Starter, Pro, Business, Enterprise. Standard paid plans include Free at $0/month, Starter at $9/month, Pro at $15/month. The Starter plan is starter users.

Compared to other help desk/support software, HubSpot Service Hub is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 2 pricing pages and reviews

HubSpot Service Hub is the customer service arm of HubSpot's all-in-one CRM platform, designed to help support teams deliver connected, efficient service. Unlike standalone help desk tools, Service Hub natively shares data with HubSpot's Marketing, Sales, and CMS Hubs, giving agents a complete view of every customer interaction from first touch to ongoing support.

Service Hub pricing starts at $0 for basic free tools and scales to $20/seat/month (Starter), $100/seat/month (Professional, 5-seat minimum), and $150/seat/month (Enterprise, 10-seat minimum). While entry pricing is competitive, the mandatory onboarding fees ($1,500-$3,500), seat minimums, and annual contracts at higher tiers significantly increase the real cost of ownership.

All HubSpot Service Hub Plans & Pricing

Plan Monthly Annual Best For
Free Free Free 0 Getting started
Starter $9 /month $108 /month Starter users
Pro $15 /month $180 /month Pro users
Business $20 /month $240 /month Business users
Enterprise Contact Contact Large organizations
View all features by plan

Free

Starter

Pro

Business

Enterprise

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Hidden Costs to Budget For

Watch for 6 hidden costs
  • Mandatory onboarding fees: Professional requires a $1,500 one-time fee and Enterprise requires $3,500. These cannot be waived, though they can sometimes be discounted up to 50% through a certified partner
  • Seat minimums inflate base cost: Professional requires at least 5 seats ($500/month minimum) and Enterprise requires 10 seats ($1,500/month minimum), even if your team is smaller
  • Annual contract lock-in: Professional requires annual commitment and Enterprise requires annual payment upfront. No monthly flexibility at higher tiers, and unused seats remain billable until renewal
  • API call limit overages: Standard limit is 40,000 API calls per day. High-volume integrations require the API Limit Increase add-on at approximately $460/month, adding significant cost for custom workflows
  • Automatic overage charges: Exceeding workflow limits or credit allowances triggers automatic upgrades and prorated charges. HubSpot does not auto-adjust seats downward, so unused paid seats persist until manual action at renewal
  • ~5% annual renewal uplift: HubSpot applies an approximately 5% price increase at renewal by default, which compounds over multi-year usage. This is negotiable but often accepted unknowingly
Tip

Ask your HubSpot Service Hub sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does HubSpot Service Hub cost?

HubSpot Service Hub has four tiers: Free Tools ($0 for up to 5 core seats), Starter ($20/seat/month), Professional ($100/seat/month, 5-seat minimum, annual), and Enterprise ($150/seat/month, 10-seat minimum, annual upfront). Professional and Enterprise also require mandatory one-time onboarding fees of $1,500 and $3,500 respectively.

02 Is HubSpot Service Hub free?

Yes, HubSpot offers free customer service tools including basic ticketing, shared inbox, live chat, contact management, and meeting scheduling for up to 5 core seats. The free tier includes HubSpot branding on customer-facing tools and has limited automation, templates, and reporting capabilities.

03 What is HubSpot Service Hub?

HubSpot Service Hub is a customer service platform within the HubSpot CRM ecosystem. It provides ticketing, live chat, a knowledge base, customer feedback surveys, SLA management, and AI-powered support tools. Its key advantage is native integration with HubSpot's Marketing, Sales, and CMS Hubs, giving service teams full visibility into the customer journey.

04 HubSpot Service Hub vs Zendesk?

HubSpot Service Hub is better if you want an all-in-one CRM platform where service, sales, and marketing share the same customer data. Zendesk is better as a dedicated support platform with deeper ticketing workflows, a larger app marketplace, and more mature enterprise features. HubSpot starts cheaper (free to $20/seat) but Professional ($100/seat with 5-seat minimum) approaches Zendesk's cost. Choose HubSpot for CRM integration; choose Zendesk for support specialization.

05 What is the HubSpot Service Hub onboarding fee?

Professional requires a mandatory $1,500 one-time onboarding fee, and Enterprise requires $3,500. These fees pay for guided setup and training. They cannot be fully waived, but you can have onboarding done through a certified HubSpot Solutions Partner, which sometimes reduces the cost by up to 50%. Starter and Free plans have no onboarding fee.

06 What are HubSpot Service Hub seat minimums?

Free allows up to 5 core seats. Starter has no seat minimum (starts at 1 seat). Professional requires a minimum of 5 service seats, so the minimum monthly cost is $500/month. Enterprise requires a minimum of 10 service seats, so the minimum monthly cost is $1,500/month. Additional seats are priced at the per-seat rate for each tier.

07 Does HubSpot Service Hub include a knowledge base?

A knowledge base (help center) is only available starting at the Professional tier ($100/seat/month). Free and Starter plans do not include a knowledge base. Professional also adds customer feedback surveys, SLA management, and custom reporting alongside the help center.

08 Can I use HubSpot Service Hub without other HubSpot products?

Yes, you can purchase Service Hub as a standalone product. However, it works best as part of the broader HubSpot CRM platform. Service seat holders also get core seat access to purchased Marketing Hub, Content Hub, and Data Hub subscriptions. Bundling multiple Hubs can unlock discounts, but standalone pricing is available at listed rates.