Help Scout Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Help Scout pricing varies by team size and features, ranging from $0 to $75 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Help Scout's free plan is available indefinitely with no time limit.
What's Included in the Free Plan
- 1 shared Inbox
- 1 public knowledge base
- Limited saved replies
What's NOT Included (Paid Only)
- Multiple Inboxes
- Multiple knowledge bases
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Multiple Inboxes or Multiple knowledge bases
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Help Scout branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Standard Plan Comparison
| Free $0 | Standard $25/user/month | |
|---|---|---|
| Features | 3 included | 5+ included |
| Support | Community/Email | Priority Support |
| Branding | Help Scout branding | Your branding |
| Best For | Individuals or small teams starting out | Growing teams |
Frequently Asked Questions
01 Is Help Scout free?
Yes, Help Scout offers a forever free plan with 3 core features included. However, there are limits on users and features that may require upgrading.
02 What's included in Help Scout's free plan?
Help Scout's free plan includes: 1 shared Inbox, 1 public knowledge base, Limited saved replies. Key limits include basic usage caps.
03 What's NOT included in Help Scout's free plan?
The free plan excludes: Multiple Inboxes, Multiple knowledge bases, Basic workflows, Unlimited tags and saved replies, AI Inbox assistant. You'll also have Help Scout branding and limited support options.
04 When should I upgrade from Help Scout's free plan?
Consider upgrading when: you hit user or storage limits, need features like Multiple Inboxes or Multiple knowledge bases, require premium support, or want to remove branding. The cheapest paid plan starts at $25/user/month.
05 Is Help Scout's free plan really free forever?
Yes, Help Scout's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
Get Help Scout pricing updates
We'll notify you when pricing changes or new free features are added.