Quick Answer
Last verified:

Help Scout pricing varies by team size and features, ranging from $0 to $75 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 5 pricing pages and reviews
4 alternatives

Top Help Scout Alternatives

1

Freshdesk

Easy Migration
$0-79/agent/mo
Best for: Teams needing more channels and automation at lower cost
vs Help Scout:

Choose Freshdesk over Help Scout if you need multi-channel support (phone, chat, social) and advanced automation with a generous free tier

View Freshdesk Pricing →
2

Zendesk

Medium Effort
$19-115/agent/mo
Best for: Enterprise teams needing extensive customization and integrations
vs Help Scout:

Choose Zendesk over Help Scout if you need enterprise-grade features, advanced reporting, and a massive marketplace of integrations

Compare Help Scout vs Zendesk →
3

Intercom

Medium Effort
$39-139/seat/mo
Best for: Product teams wanting proactive messaging and chatbots
vs Help Scout:

Choose Intercom over Help Scout if you need advanced chatbots, product tours, and proactive customer engagement beyond email support

View Intercom Pricing →
4

Gorgias

Easy Migration
$10-900/mo
Best for: E-commerce brands needing Shopify integration
vs Help Scout:

Choose Gorgias over Help Scout if you run an e-commerce store and need customer order data and fulfillment status directly in support tickets

View Gorgias Pricing →

When to Stay with Help Scout

Stay with Help Scout if you value email-first support, personal customer relationships, and a simple interface without overwhelming feature complexity of enterprise platforms

  • You've invested heavily in customizations and integrations
  • Your team is highly trained and productive on Help Scout
  • You need features that alternatives don't offer
  • Migration costs would exceed multi-year savings

Price Comparison

Product Price Range Migration
Current Help Scout $0-$75/user/month -
Freshdesk $0-79/agent/mo Easy
Zendesk $19-115/agent/mo Medium
Intercom $39-139/seat/mo Medium
Gorgias $10-900/mo Easy

Detailed Comparisons

Help Scout vs Zendesk →

Frequently Asked Questions

01 What are the best Help Scout alternatives?

The top Help Scout alternatives include Freshdesk, Zendesk, Intercom, Gorgias. Each offers different strengths: Freshdesk is teams needing more channels and automation at lower cost, while Zendesk is enterprise teams needing extensive customization and integrations.

02 Is it hard to switch from Help Scout to an alternative?

Migration difficulty varies by alternative. Among Help Scout alternatives, Freshdesk and Gorgias offer easy migration paths with import tools. More complex migrations may require data cleanup and workflow reconfiguration.

03 How much can I save by switching from Help Scout?

Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. Help Scout's pricing is competitive, so cost savings depend on your specific feature requirements. Factor in migration costs and productivity dip during transition.

04 Should I stay with Help Scout or switch?

Stay with Help Scout if you value email-first support, personal customer relationships, and a simple interface without overwhelming feature complexity of enterprise platforms However, if your needs have evolved or you're not using Help Scout's advanced features, exploring alternatives could save you money and complexity.

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