Quick Answer
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Gorgias pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Gorgias offers 5 pricing tiers: Starter, Basic, Pro, Advanced, Enterprise. Standard paid plans include Starter at $10/month, Basic at $60/month, Pro at $360/month. The Basic plan is small ecommerce teams managing 300+ monthly tickets.

Compared to other help desk/support software, Gorgias is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 2 pricing pages and reviews

Gorgias is a customer support platform built specifically for ecommerce businesses, serving over 15,000 brands including MVMT, Reebok, Arc'teryx, and Princess Polly. Unlike general-purpose helpdesks, Gorgias is optimized for online retailers with deep integrations into Shopify, Magento, BigCommerce, and other ecommerce platforms. It consolidates customer messages from email, social media, live chat, SMS, and voice into a single unified inbox with order management capabilities.

Gorgias pricing is usage-based on ticket volume rather than per-agent like traditional helpdesks. Plans range from $10/month for 50 tickets (Starter) to $900/month for 5,000 tickets (Advanced), with custom Enterprise pricing beyond that. The Pro plan at $300/month (annual billing) for 2,000 tickets is most popular for growing ecommerce brands. Be aware that overage charges, AI Agent fees ($0.90-$1.00/conversation), and voice/SMS add-ons can significantly increase your total cost.

This guide breaks down exactly what each Gorgias plan includes, reveals hidden costs like channel add-ons and overages, and helps you calculate your true monthly cost based on ticket volume and required features.

All Gorgias Plans & Pricing

Plan Monthly Annual Best For
Starter tickets: 50/monthusers: 3 $10 /month $10 /month Very small ecommerce stores just starting out
Basic tickets: 300/monthusers: Unlimited $60 /month $50 /monthSave 17% Small ecommerce teams managing 300+ monthly tickets
Pro tickets: 2,000/monthusers: 500 $360 /month $300 /monthSave 17% Growing ecommerce brands needing revenue insights
Advanced tickets: 5,000/monthusers: 500 $900 /month $750 /monthSave 17% Large ecommerce operations with high ticket volume
Enterprise tickets: Customoverage: $32/100 tickets Contact Contact Enterprise ecommerce brands with complex needs
View all features by plan

Starter

  • 50 tickets/month
  • Email, live chat, social media
  • Help center
  • Macros and rules
  • 3 user seats
  • Basic integrations

Basic

  • 300 tickets/month
  • All Starter features
  • Expanded integrations
  • Shopify, Magento, BigCommerce
  • Order management
  • Customer data

Pro

  • 2,000 tickets/month
  • All Basic features
  • Revenue statistics
  • 500 user seats
  • Advanced automation
  • Performance reporting

Advanced

  • 5,000 tickets/month
  • All Pro features
  • Dedicated email server
  • Advanced security
  • Priority support
  • Custom reporting

Enterprise

  • 5,000+ tickets/month
  • All Advanced features
  • Custom SLAs
  • Dedicated account manager
  • Full customization
  • Enterprise security
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Hidden Costs to Budget For

Watch for 7 hidden costs
  • Ticket overage charges apply when you exceed plan limits: $0.40/ticket (Starter) to $32/100 tickets (Enterprise)
  • AI Agent automation charged separately: $0.90-$1.00 per resolved conversation on top of base plan
  • Voice channel add-on: $0.40-$1.20 per ticket depending on volume, not included in base plans
  • SMS channel add-on: $0.41-$0.80 per ticket depending on volume, charged separately
  • Advanced automation features may require Pro plan or higher ($300+/month minimum)
  • Implementation and onboarding services: $2,000-$15,000+ for enterprise deployments
  • Annual billing required for advertised prices - monthly billing costs 17-20% more
Tip

Ask your Gorgias sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Gorgias cost?

Gorgias pricing ranges from $10/month (Starter, 50 tickets) to $900/month (Advanced, 5,000 tickets) with annual billing. The most popular Pro plan costs $300/month annually ($360/month monthly) for 2,000 tickets. Enterprise pricing is custom for 5,000+ tickets.

02 Does Gorgias have a free trial?

Yes, Gorgias offers a 7-day free trial with no credit card required. The trial includes access to the Basic plan features so you can test integrations with your ecommerce platform.

03 What are Gorgias ticket overage charges?

Overage pricing varies by plan: Starter charges $0.40/ticket, Basic charges $40/100 tickets ($0.40 each), Pro and Advanced charge $36/100 tickets ($0.36 each), and Enterprise charges $32/100 tickets. These can add up quickly during busy seasons.

04 How much does Gorgias AI Agent cost?

Gorgias AI Agent is priced separately at $0.90 per resolved conversation (annual billing) or $1.00 per conversation (monthly billing). This is charged only for conversations the AI fully resolves automatically, on top of your base helpdesk plan.

05 Is Gorgias only for Shopify stores?

No, while Gorgias is optimized for Shopify with deep native integrations, it also supports Magento, BigCommerce, WooCommerce, and other ecommerce platforms. The Shopify integration is most robust with features like order management and real-time product data.

06 Can I negotiate Gorgias pricing?

Yes, Gorgias pricing is negotiable for larger teams or high-volume stores. Annual contracts, multi-year commitments, and bundling AI Agent features can unlock 10-20% discounts. Contact their sales team directly for custom quotes.

07 Does Gorgias include phone and SMS support?

No, voice and SMS are paid add-ons. Voice costs $0.40-$1.20 per ticket depending on volume, and SMS costs $0.41-$0.80 per ticket. These channels are not included in base plan pricing and must be purchased separately.

08 What's included in Gorgias Pro plan?

Pro ($300/month annual) includes 2,000 tickets/month, revenue statistics, 500 user seats, advanced automation, performance reporting, and all Basic features like Shopify integration and order management. Overages cost $36/100 tickets.

09 Gorgias vs Zendesk: Which is better for ecommerce?

Gorgias is purpose-built for ecommerce with native Shopify integration and revenue tracking, while Zendesk is a general-purpose helpdesk. Gorgias typically costs less for small stores (Pro at $300/month vs Zendesk Suite Growth at $55/agent/month for multiple agents).

10 Is annual billing cheaper than monthly?

Yes, annual billing saves 17-20% compared to monthly pricing. Basic drops from $60 to $50/month, Pro from $360 to $300/month, and Advanced from $900 to $750/month. Annual commitment is required to access these lower rates.

11 What happens if I exceed my ticket limit?

You'll be charged overage fees based on your plan tier. The system tracks your usage and bills overages automatically. During busy seasons (Black Friday, holidays), these overages can significantly increase your monthly costs, so plan accordingly or upgrade.

12 Does Gorgias offer discounts for startups?

Gorgias occasionally offers startup programs with discounts, though these are not publicly advertised. Contact their sales team to inquire about startup pricing, especially if you're part of an accelerator or early-stage funding program.