Quick Answer
Last verified:

Vitally pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Vitally offers 3 pricing tiers: Tech-Touch, Hybrid-Touch, High-Touch. The Hybrid-Touch plan is teams scaling with a mix of automated and high-touch customer success approaches, balancing efficiency with personalization.

Compared to other customer success software, Vitally is positioned at the budget-friendly price point.

Last verified: January 2026 | Sources: 6 pricing pages and reviews
Vitally is a modern, all-in-one customer success platform that combines customer analytics, collaboration tools, and automation to help CS teams drive retention and growth. Built with a focus on ease of use and flexibility, Vitally offers the same comprehensive feature set across all pricing tiers, with plans differentiated by the customer success model (tech-touch, hybrid-touch, or high-touch) rather than feature limitations. The platform includes unlimited automations, unlimited observer seats, and full integration library access, making it an attractive option for teams that want predictable pricing without feature paywalls.

All Vitally Plans & Pricing

Plan Monthly Annual Best For
Tech-Touch fullSeats: LimitedobserverSeats: Unlimited Contact Contact SaaS companies scaling with one-to-many and product-led growth customer success models focused on automation
Hybrid-Touch fullSeats: ModerateobserverSeats: Unlimited Contact Contact Teams scaling with a mix of automated and high-touch customer success approaches, balancing efficiency with personalization
High-Touch fullSeats: UnlimitedobserverSeats: Unlimited Contact Contact Companies with one-to-one customer success models requiring unlimited team members and the highest level of personalization and support
View all features by plan

Tech-Touch

  • All Vitally Core Features
  • Unlimited Automations
  • Unlimited Observer Seats
  • Single Sign-on (SSO)
  • Full Integration Library
  • Unlimited Docs
  • Customer health scoring
  • Automated playbooks
  • In-app messaging
  • Email campaigns

Hybrid-Touch

  • Everything in Tech-Touch
  • More full seats included
  • Advanced segmentation
  • Custom reporting and dashboards
  • API access
  • Priority support
  • Advanced automation workflows
  • Custom integrations
  • Collaborative notes and tasks

High-Touch

  • Everything in Hybrid-Touch
  • Unlimited Full Seats
  • Unlimited Observer Seats
  • Advanced analytics
  • Custom health scores
  • Dedicated CSM
  • Premium support with SLA
  • Custom onboarding
  • Advanced security features
  • Multi-workspace support
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Hidden Costs to Budget For

Watch for 5 hidden costs
  • Additional full seats beyond plan allocations for Tech-Touch and Hybrid-Touch plans
  • Premium integrations for enterprise tools
  • Advanced training and onboarding programs
  • Custom feature development
  • Professional services for complex implementations
Tip

Ask your Vitally sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Vitally cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Vitally have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Vitally?

Key features include the items listed in the pricing tiers above.

04 Is Vitally worth the price?

Value depends on your specific needs and use case. Compare features across plans.