Quick Answer
Last verified:

ChurnZero pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

ChurnZero offers 3 pricing tiers: Growth, Pro, Premium. Standard paid plans include Growth at $1000/per month, Pro at $2500/per month. The Pro plan is established saas companies with larger cs teams managing thousands of customers and needing advanced automation.

Compared to other customer success software, ChurnZero is positioned at the budget-friendly price point.

Last verified: January 2026 | Sources: 7 pricing pages and reviews
ChurnZero is a real-time customer success platform built specifically for subscription and SaaS businesses to fight churn and drive expansion revenue. The platform combines customer health scoring, automated playbooks, in-app messaging, and detailed product usage analytics to help CS teams proactively engage with customers at the right moments. With its focus on reducing churn through data-driven insights and personalized customer journeys, ChurnZero enables CS teams to scale their operations while maintaining high-touch relationships with their most valuable accounts.

All ChurnZero Plans & Pricing

Plan Monthly Annual Best For
Growth users: 100customers: Up to 1,000 $1000 /per month $12000 /per month Growing SaaS companies starting to build out their customer success function with up to 100 team members
Pro users: 1,000customers: Up to 5,000 $2500 /per month $30000 /per month Established SaaS companies with larger CS teams managing thousands of customers and needing advanced automation
Premium users: Unlimitedcustomers: Unlimited Contact Contact Global enterprise organizations requiring unlimited scale, advanced security features, and premium support with dedicated teams
View all features by plan

Growth

  • Up to 100 users
  • Customer health scoring
  • Automated playbooks
  • In-app messaging
  • Email campaigns
  • Basic reporting
  • Standard integrations
  • Task management
  • NPS surveys

Pro

  • Up to 1,000 users
  • Everything in Growth
  • Advanced segmentation
  • Custom playbooks
  • Advanced product analytics
  • Custom reporting and dashboards
  • API access
  • Priority support
  • Dedicated CSM
  • Advanced integrations

Premium

  • Unlimited users
  • Everything in Pro
  • Enterprise security (SSO, SAML)
  • Custom integrations
  • Advanced API access
  • Premium support with SLA
  • Dedicated success team
  • Custom onboarding
  • Multi-product support
  • Advanced training programs
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Hidden Costs to Budget For

Watch for 6 hidden costs
  • Implementation costs ranging from $2,000 to $20,000 depending on company size
  • Additional fees for premium integrations
  • Custom playbook development services
  • Advanced training programs
  • Data migration from legacy systems
  • Professional services for custom workflows
Tip

Ask your ChurnZero sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does ChurnZero cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does ChurnZero have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of ChurnZero?

Key features include the items listed in the pricing tiers above.

04 Is ChurnZero worth the price?

Value depends on your specific needs and use case. Compare features across plans.