SugarCRM costs $19 to $160 per user/month as of February 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Hidden Costs Breakdown
Implementation fees typically equal to annual subscription cost (industry standard $1 implementation per $1 subscription)
Initial setup and configuration costs starting around $5,000+
Data migration and cleanup services
Advanced customization and integration work
Additional data storage beyond 60GB + 1GB per user
Training programs and sessions (optional)
Sugar Market (marketing automation) requires separate purchase at $1,000/month
Sugar Serve (customer service module) at $80/user/month is separate
Managed services add-ons: Advisor ($375/month), Partnership ($625/month), or Strategic ($1,210/month)
Optional LinkedIn Sales Navigator plugin
Third-party integration costs for specific tools
Example: True Cost for 25 Users
| License (25 × $79 × 12) | $23,700/yr |
| Implementation (one-time) | +$15,000–$50,000 |
| Premium Support (20%) | +$4,740/yr |
| Training (25 × $500) | +$12,500 |
| Admin (part-time) | +$15,000–$25,000/yr |
| Estimated Year 1 Total | ~$475 |
Frequently Asked Questions
01 What hidden costs should I budget for with SugarCRM?
Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.
02 Does SugarCRM charge for implementation?
SugarCRM doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.
03 How much does SugarCRM support cost?
Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.
04 Are there storage costs with SugarCRM?
Most SugarCRM plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.
05 What add-ons cost extra with SugarCRM?
Many features marketed as part of SugarCRM are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.