The SugarCRM pricing calculator at CostBench estimates true total cost of ownership, factoring in implementation, support, training, and hidden costs that add ~50% beyond the advertised $19–$160/user/month pricing.
Your actual SugarCRM cost depends on team size, tier selection, contract length, and add-ons. Enter your specifics below to get a personalized breakdown with Year 1 and ongoing costs.
- Base pricing: 5 tiers available, $19–$160/user/month
- Annual savings: Typically 17% off with annual billing
- Implementation: $500–$2,000 per user
- Support fees: ~20% of license cost for premium support
- Training: $500 per user for onboarding and training
Compared to other crm tools, SugarCRM is mid-market priced. Hidden costs typically add 50% to the advertised price across the industry.
Your Estimate
Cost Breakdown
Includes one-time costs (implementation, training)
Real-World SugarCRM Cost Examples
Small Sales Team (5 users)
$95$95/month ($19 x 5 users, billed annually)
A startup with a 5-person sales team using the Essentials plan for basic lead and opportunity tracking.
Growing Company (15 users)
$885$885/month ($59 x 15 users, billed annually)
A mid-sized company with 15 sales reps using the Standard plan for comprehensive CRM with pipeline management and reporting.
Established Sales Team (25 users)
$2,125$2,125/month ($85 x 25 users, billed annually)
A growing business with 25 users leveraging the Advanced plan's AI features, email integration, and case management.
Enterprise Sales Organization (50 users)
$6,750$6,750/month ($135 x 50 users, billed annually)
A large sales organization with 50 users on the Premier plan, utilizing LinkedIn connector, geo mapping, and enhanced forecasting.
Full Platform (Sales + Marketing)
$2,700$2,700/month ($85 x 20 users = $1,700 + $1,000 Sugar Market, billed annually)
A company using both Sugar Sell Advanced (20 users) and Sugar Market for complete sales and marketing automation.
Compare at This Team Size
Frequently Asked Questions
01 How accurate is this SugarCRM pricing calculator?
This calculator uses official SugarCRM pricing data verified as of 2026-02-04T19:08:18.176519. Hidden cost estimates use industry averages. Actual costs may vary based on negotiated discounts, specific feature requirements, and implementation complexity.
02 What hidden costs should I include in my SugarCRM budget?
Beyond license fees, budget for: implementation (typically $5K-$100K+), premium support (15-20% of license), training ($500-$2K per user), and ongoing admin costs. Our calculator includes toggles for these common hidden costs.
03 Should I choose monthly or annual billing for SugarCRM?
Annual billing typically saves 15-20% compared to monthly rates. However, monthly billing provides flexibility if you're testing the platform or have fluctuating team sizes. Commit annually only once you've validated the tool fits your needs.
04 How do I know which SugarCRM tier I need?
Start with your must-have features. SugarCRM offers 5 tiers ranging from $19 to $160/user/month. Entry tiers work for basic needs, while enterprise tiers add advanced security, customization, and support.
05 Can I negotiate SugarCRM pricing below calculator estimates?
Yes, SugarCRM pricing is negotiable. Most companies save 15-30% off list prices through negotiation, especially for larger deployments or multi-year commitments. See our <a href="/software/crm/sugarcrm/negotiation/">negotiation guide</a> for tactics.