Salesforce Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Salesforce pricing varies by team size and features, ranging from $0 to $350 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Salesforce's free plan is available indefinitely with no time limit.
What's Included in the Free Plan
- Lead, Account, Contact, and Opportunity Management
- Connected Slack Conversations
- Simple Email Marketing
What's NOT Included (Paid Only)
- Everything in Free Plus Unlimited Users
- Built-in Sales Flows and Lead Routing
- AI Automatically Syncs Emails, Events, and Contacts
- Dynamic Email Marketing and Analytics
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| maxUsers | 2 | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Everything in Free Plus Unlimited Users or Built-in Sales Flows and Lead Routing
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Salesforce branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Starter Suite Plan Comparison
| Free Suite $0 | Starter Suite $25/user/month | |
|---|---|---|
| Features | 3 included | 4+ included |
| Support | Community/Email | Priority Support |
| Branding | Salesforce branding | Your branding |
| Best For | Small businesses getting started with CRM | Growing businesses with basic CRM needs |
Frequently Asked Questions
01 Is Salesforce free?
Yes, Salesforce offers a forever free plan with 3 core features included. However, there are limits on maxusers that may require upgrading.
02 What's included in Salesforce's free plan?
Salesforce's free plan includes: Lead, Account, Contact, and Opportunity Management, Connected Slack Conversations, Simple Email Marketing. Key limits include maxUsers: 2.
03 What's NOT included in Salesforce's free plan?
The free plan excludes: Everything in Free Plus Unlimited Users, Built-in Sales Flows and Lead Routing, AI Automatically Syncs Emails, Events, and Contacts, Dynamic Email Marketing and Analytics. You'll also have Salesforce branding and limited support options.
04 When should I upgrade from Salesforce's free plan?
Consider upgrading when: you hit user or storage limits, need features like Everything in Free Plus Unlimited Users or Built-in Sales Flows and Lead Routing, require premium support, or want to remove branding. The cheapest paid plan starts at $25/user/month.
05 Is Salesforce's free plan really free forever?
Yes, Salesforce's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
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