Quick Answer
Last verified:
High confidence

Freshsales costs Free to $69 per user/month as of March 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 4 pricing pages and reviews
+-98% above list price

Freshsales true cost runs -98% above the listed $0-$69/user/month price as of March 2026. For a 25-person team, expect ~$244 in year-one costs vs the $11,700 base license. Key hidden costs: calling credits not included in growth plan, difficult subscription cancellation, no refunds for self-initiated purchases. Verified from 4 sources by CostBench.

Hidden Costs Breakdown

1

Calling Credits Not Included in Growth Plan

high addon

The Growth plan ($18/month) does not include the ability to make calls despite being marketed as a sales package. You must purchase a phone number and calling credits separately after paying for the plan.

trustpilot

Once trial ended, after consulting with their sales rep I bought the Growth pack and after I had paid $18, turns out you can't make any calls with it, you need to buy a number and then calling credits separately.

2

Difficult Subscription Cancellation

critical support

Users report being unable to cancel subscriptions through the system. The billing department may ignore cancellation requests, resulting in continued charges for months after requesting account closure.

trustpilot

I've been trying to cancel my account, there is no option to cancel in the system and I've been emailing their billing department and they are ignoring me

trustpilot

They won't cancel your subscription even if you request account cancellation and it will keep charging you every month and no one responds.

3

No Refunds for Self-Initiated Purchases

high support

Freshsales does not offer refunds for plan upgrades or feature add-ons, even if purchased based on misleading information from sales representatives or if the features don't work as expected.

trustpilot

I understand your concern regarding the purchase. However, since this was a self-initiated purchase, we are unable to offer a refund

trustpilot

If you add on a feature like invoicing to try it out, they will not refund you if you only used it for a week (less than 7 days) and didn't like it.

4

Charges for Trial Support Users

medium support

Support staff may add test users to your account during troubleshooting and promise no charges, but these users may be billed at renewal if not removed.

trustpilot

In troubleshooting an issue they said they had to add one of their users to my account for testing purposes but that not to worry because I wouldn't get charged for it... Well they didn't remove the person and when my renewal was up 3 months later I got charged for the extra person.

Example: True Cost for 25 Users

License (25 × $39 × 12) $11,700/yr
Calling Credits Not Included in Growth Plan +$20-50/month for calling credits
Difficult Subscription Cancellation +Ongoing monthly charges until cancellation is processed
No Refunds for Self-Initiated Purchases +$18-83/month lost if plan doesn't meet needs
Charges for Trial Support Users +$15-83/user/month for unrequested test accounts
Estimated Year 1 Total ~$244
That's roughly 0.0× the advertised license price. The median Freshsales contract is $564/yr across Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with Freshsales?

Beyond the license fee, budget for: Calling Credits Not Included in Growth Plan ($20-50/month for calling credits); Difficult Subscription Cancellation (Ongoing monthly charges until cancellation is processed); No Refunds for Self-Initiated Purchases ($18-83/month lost if plan doesn't meet needs); Charges for Trial Support Users ($15-83/user/month for unrequested test accounts). Total ownership typically runs -98% higher than the listed price.

02 Does Freshsales charge for implementation?

Freshsales doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Freshsales support cost?

Users report being unable to cancel subscriptions through the system. The billing department may ignore cancellation requests, resulting in continued charges for months after requesting account closure. Estimated impact: Ongoing monthly charges until cancellation is processed.

04 Are there overage or storage costs with Freshsales?

Most Freshsales plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Freshsales?

Many features marketed as part of Freshsales are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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