Quick Answer
Last verified:

Freshsales pricing varies by team size and features, ranging from $0 to $69 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 4 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Freddy AI add-ons for advanced AI features (Copilot, Insights) cost extra on lower tiers - $29/user/month for full Freddy capabilities

2

Phone credits for built-in calling are not unlimited - additional minutes cost $0.018-$0.035/minute depending on region

3

CPQ (Configure, Price, Quote) functionality requires Freshsales Suite or separate add-on starting at $19/user/month

4

Data migration services from Freshworks partners typically cost $1,000-$15,000 depending on complexity

5

Premium support (24/5 or 24/7) requires upgrading to higher-tier support plans adding 15-25% to annual cost

6

Marketing automation requires Freshmarketer or Freshsales Suite - not included in standalone Freshsales

7

Advanced integrations beyond native apps may require Freshworks Marketplace apps with their own subscription costs

Example: True Cost for 25 Users

License (25 × $39 × 12) $11,700/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$2,340/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $42,550–$78,720
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Freshsales?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Freshsales charge for implementation?

Freshsales doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Freshsales support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Freshsales?

Most Freshsales plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Freshsales?

Many features marketed as part of Freshsales are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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