Vonage Business Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Vonage Business pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Vonage Business offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- Everything in Advanced
- Contact center capabilities with omnichannel routing
- Vonage CPaaS platform access for custom applications
- Advanced workforce management
- Quality management and call scoring
- Speech analytics and AI insights
- Custom SLA agreements
- Dedicated account team
- White-glove implementation and training
- Compliance certifications (HIPAA, PCI-DSS, SOC 2)
- Global deployment support
- Volume discounts for 100+ users
- Premium API rate limits
What's NOT Included (Paid Only)
- Unlimited calling in US, Canada, Mexico, Puerto Rico
- Mobile app only (no desktop)
- Voicemail to email
- Call forwarding
- Auto-attendant
- Team messaging
- Visual voicemail
- 99.999% uptime SLA
- Caller ID
- Hold music
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| users | Enterprise scale (1,000+ users) | Unlimited/Higher |
| customization | Full platform customization | Unlimited/Higher |
| support | Premium enterprise support with dedicated team | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Unlimited calling in US, Canada, Mexico, Puerto Rico or Mobile app only (no desktop)
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Vonage Business branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Mobile Plan Comparison
| Enterprise $0 | Mobile $13.99/per user | |
|---|---|---|
| Features | 13 included | 10+ included |
| Support | Community/Email | Priority Support |
| Branding | Vonage Business branding | Your branding |
| Best For | Large enterprises requiring contact center capabilities, custom application development via CPaaS, compliance certifications, and enterprise-grade support | Remote teams and mobile-first businesses needing basic VoIP service without desk phones or desktop applications |
Frequently Asked Questions
01 Is Vonage Business free?
Yes, Vonage Business offers a freemium plan with 13 core features included. However, there are limits on users, customization that may require upgrading.
02 What's included in Vonage Business's free plan?
Vonage Business's free plan includes: Everything in Advanced, Contact center capabilities with omnichannel routing, Vonage CPaaS platform access for custom applications, Advanced workforce management, Quality management and call scoring, and 8 more features. Key limits include users: Enterprise scale (1,000+ users), customization: Full platform customization, support: Premium enterprise support with dedicated team.
03 What's NOT included in Vonage Business's free plan?
The free plan excludes: Unlimited calling in US, Canada, Mexico, Puerto Rico, Mobile app only (no desktop), Voicemail to email, Call forwarding, Auto-attendant. You'll also have Vonage Business branding and limited support options.
04 When should I upgrade from Vonage Business's free plan?
Consider upgrading when: you hit user or storage limits, need features like Unlimited calling in US, Canada, Mexico, Puerto Rico or Mobile app only (no desktop), require premium support, or want to remove branding. The cheapest paid plan starts at $13.99/per user.
05 Is Vonage Business's free plan really free forever?
Yes, Vonage Business's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
Get Vonage Business pricing updates
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