Quick Answer
Last verified:

Dialpad pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 2 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Contact center capabilities (Dialpad Support) sold as separate add-on starting at $75/agent/month

2

International calling charges beyond US and Canada (rates vary by country)

3

Toll-free numbers ($4.95/month per number plus usage fees)

4

Additional local or vanity numbers ($5-$15/month each)

5

SMS messaging costs beyond included allowances (overage charges apply)

6

Premium integrations may require higher-tier subscriptions

7

Phone hardware if using desk phones ($100-$300+ per device)

8

Taxes and regulatory fees (E911, USF, state/local taxes - typically $5-$12/user/month)

9

Implementation and onboarding services for larger deployments

10

AI model customization and training for specialized use cases

Example: True Cost for 25 Users

License (25 × $0 × 12) $0/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$0/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $25,000–$60,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Dialpad?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Dialpad charge for implementation?

Dialpad doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Dialpad support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Dialpad?

Most Dialpad plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Dialpad?

Many features marketed as part of Dialpad are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

Get a complete Dialpad cost breakdown

We'll send you a detailed analysis including all hidden costs and negotiation tips.

No spam. Unsubscribe anytime.