Dialpad Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Dialpad pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Dialpad offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- Everything in Pro
- Advanced AI features (sentiment analysis, live coaching, action items)
- Unlimited video meetings (up to 150 participants)
- Contact center capabilities (Dialpad Support add-on)
- Advanced call routing and IVR
- SSO and SAML authentication
- Dedicated customer success manager
- 99.999% uptime SLA
- Custom integrations via API
- Advanced security and compliance (HIPAA, PCI)
- Multi-site management
- Premium support with faster response times
What's NOT Included (Paid Only)
- Unlimited calling in US and Canada
- SMS and MMS messaging
- Voicemail transcription
- Mobile and desktop apps
- Basic call analytics
- Google Workspace and Microsoft 365 integrations
- Local number porting
- Unlimited internet fax
- Auto-attendant
- Hold music
- Call forwarding and routing
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| users | Unlimited | Unlimited/Higher |
| videoParticipants | Up to 150 participants | Unlimited/Higher |
| aiFeatures | Full AI suite with custom models | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Unlimited calling in US and Canada or SMS and MMS messaging
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Dialpad branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Standard Plan Comparison
| Enterprise $0 | Standard $15/per user | |
|---|---|---|
| Features | 12 included | 11+ included |
| Support | Community/Email | Priority Support |
| Branding | Dialpad branding | Your branding |
| Best For | Large enterprises requiring advanced AI capabilities, contact center features, compliance certifications, and enterprise-grade support | Small businesses and teams needing basic VoIP service with messaging and workspace integrations without AI features |
Frequently Asked Questions
01 Is Dialpad free?
Yes, Dialpad offers a freemium plan with 12 core features included. However, there are limits on users, videoparticipants that may require upgrading.
02 What's included in Dialpad's free plan?
Dialpad's free plan includes: Everything in Pro, Advanced AI features (sentiment analysis, live coaching, action items), Unlimited video meetings (up to 150 participants), Contact center capabilities (Dialpad Support add-on), Advanced call routing and IVR, and 7 more features. Key limits include users: Unlimited, videoParticipants: Up to 150 participants, aiFeatures: Full AI suite with custom models.
03 What's NOT included in Dialpad's free plan?
The free plan excludes: Unlimited calling in US and Canada, SMS and MMS messaging, Voicemail transcription, Mobile and desktop apps, Basic call analytics. You'll also have Dialpad branding and limited support options.
04 When should I upgrade from Dialpad's free plan?
Consider upgrading when: you hit user or storage limits, need features like Unlimited calling in US and Canada or SMS and MMS messaging, require premium support, or want to remove branding. The cheapest paid plan starts at $15/per user.
05 Is Dialpad's free plan really free forever?
Yes, Dialpad's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
Get Dialpad pricing updates
We'll notify you when pricing changes or new free features are added.