Quick Answer
Last verified:

8x8 pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 7 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Taxes and regulatory fees vary significantly by country (typically $5-$15/user/month in US)

2

Toll-free numbers ($10-$15/month per number plus per-minute usage charges)

3

Additional local or international numbers ($5-$20/month each depending on country)

4

International calling overage charges for countries not included in plan

5

SMS and MMS messaging costs beyond included allowances

6

Professional services for implementation and customization ($5,000-$50,000+ depending on size)

7

Training and onboarding programs for larger deployments

8

Phone hardware costs if using desk phones ($150-$500+ per device)

9

Integration setup fees for complex CRM or business system integrations

10

Premium support packages beyond standard tier

11

Migration services from existing phone system

12

Customers report unexpected fees and charges appearing on bills

Example: True Cost for 25 Users

License (25 × $0 × 12) $0/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$0/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $25,000–$60,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with 8x8?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does 8x8 charge for implementation?

8x8 doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does 8x8 support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with 8x8?

Most 8x8 plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with 8x8?

Many features marketed as part of 8x8 are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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