8x8 Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
8x8 pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
8x8 offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- Everything in X Series with Contact Center
- Dedicated account team
- Custom SLA agreements (99.999% uptime)
- Advanced security features (SSO, SAML, encryption)
- Compliance certifications (HIPAA, PCI-DSS, SOC 2)
- Custom integrations and API access
- Global deployment support
- White-glove onboarding and training
- Priority support with guaranteed response times
- Volume discounts for 100+ users
- Multi-site management and reporting
What's NOT Included (Paid Only)
- Unlimited calling in US and Canada
- Team messaging
- Mobile and desktop apps
- Voicemail with transcription
- Auto-attendant
- Call forwarding and routing
- Local number porting
- Fax to email
- Basic analytics
- Hold music and greetings
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| users | Enterprise scale (1,000+ users) | Unlimited/Higher |
| customization | Fully customizable | Unlimited/Higher |
| support | Priority enterprise support | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Unlimited calling in US and Canada or Team messaging
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- 8x8 branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Express Plan Comparison
| Enterprise $0 | Express $15/per user | |
|---|---|---|
| Features | 11 included | 10+ included |
| Support | Community/Email | Priority Support |
| Branding | 8x8 branding | Your branding |
| Best For | Large enterprises with complex requirements, compliance needs, global operations, and dedicated support requirements | Small businesses needing basic VoIP phone service and team messaging without video conferencing or international calling |
Frequently Asked Questions
01 Is 8x8 free?
Yes, 8x8 offers a freemium plan with 11 core features included. However, there are limits on users, customization that may require upgrading.
02 What's included in 8x8's free plan?
8x8's free plan includes: Everything in X Series with Contact Center, Dedicated account team, Custom SLA agreements (99.999% uptime), Advanced security features (SSO, SAML, encryption), Compliance certifications (HIPAA, PCI-DSS, SOC 2), and 6 more features. Key limits include users: Enterprise scale (1,000+ users), customization: Fully customizable, support: Priority enterprise support.
03 What's NOT included in 8x8's free plan?
The free plan excludes: Unlimited calling in US and Canada, Team messaging, Mobile and desktop apps, Voicemail with transcription, Auto-attendant. You'll also have 8x8 branding and limited support options.
04 When should I upgrade from 8x8's free plan?
Consider upgrading when: you hit user or storage limits, need features like Unlimited calling in US and Canada or Team messaging, require premium support, or want to remove branding. The cheapest paid plan starts at $15/per user.
05 Is 8x8's free plan really free forever?
Yes, 8x8's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
Get 8x8 pricing updates
We'll notify you when pricing changes or new free features are added.