Quick Answer
Last verified:

Tidio pricing varies by team size and features, ranging from $0 to $3K per conversation-based in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 13 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Lyro AI Agent add-on - Charged separately starting at $39/month for 50 conversations. While base plans include limited AI conversations (50-10,000), teams exceeding these limits face additional charges that scale with volume. Real cost can easily add $40-100+/month

2

Flows (chatbot automation) add-on - Starts at $29/month for 2,000 unique visitors. Scales to $85/month for 15,000 visitors. This is separate from base plan costs and required for advanced automation beyond the 100-visitor free tier limit

3

Conversation-based pricing complexity - Unlike per-seat pricing, conversation limits can be unpredictable. A spike during sales, product launches, or promotions can push you over tier limits, forcing expensive mid-month upgrades

4

Forced tier upgrades - Exceeding conversation limits automatically prompts upgrade to next tier. No overage charges - instead you must upgrade entire plan. Growth plan scales from $59 to $349/month based on conversation volume alone

5

Branding removal fee on Growth plan - Removing 'Powered by Tidio' branding costs extra $20/month on Growth tier ($59-349/mo). Only included free on Plus ($749/mo) and above

6

Real-world cost multiplication - A typical business starting on Growth ($59/mo) will likely need Lyro AI ($39+), Flows ($29+), and branding removal ($20), pushing real monthly cost to $150-200+ before conversation overages

7

Limited agents on self-serve plans - All plans except Premium are capped at 10 agents. Growing teams needing 15+ support staff must jump to Plus ($749/mo) or Premium ($2,999/mo) regardless of conversation volume

8

AI credit system confusion - Some features use Lyro AI conversations (billed separately), others count against billable conversations. The distinction between 'billable conversation' (human agent replies) vs 'AI conversation' (Lyro) vs 'Flow interactions' creates billing complexity

9

Enterprise pricing opacity - Premium plan 'starts at' $2,999/month but actual pricing ranges from $3,000-$5,000+ monthly based on AI usage, integrations, and scale. No transparent pricing calculator available

10

Integration restrictions - Advanced CRM integrations, API access, and multiproject support are locked to Plus ($749/mo) and above. Teams needing basic API access face significant price jump from Growth

11

No prorated refunds - Annual billing saves ~20% but locks you in. If you discover the platform doesn't fit after 3 months, no prorated refunds on annual contracts

12

Fair use policies - While Premium advertises 'unlimited conversations,' fair-use policies may trigger restrictions or forced custom pricing for extremely high-volume edge cases (10,000+ conversations/month)

13

Auto-upgrade pressure - System automatically prompts upgrade when approaching conversation limits. Some users report feeling pressured into higher tiers before evaluating actual sustained usage needs

14

Social media channel limitations - While Instagram, Messenger, and WhatsApp integrations are included, message volume from these channels counts toward billable conversation limits, surprising teams who expect 'unlimited' social support

15

Storage and attachment limits - Lower tiers have restrictions on file attachment sizes. Plus plan required for 'larger attachments' - specific limits not clearly documented in public pricing

16

Lyro AI conversation definition confusion - Lyro conversations are separate from billable conversations, but if Lyro fails and escalates to human agent, it then counts as billable. This can lead to double-billing scenarios

17

Annual commitment for Premium - Enterprise-grade features require minimum annual commitment. Monthly billing not available for Premium tier

18

Implementation time as hidden cost - Setting up Flows, triggers, departments, and automation can require 10-20+ hours of setup time. No dedicated onboarding support until Plus tier ($749/mo)

19

Seasonal spikes penalty - E-commerce businesses face unpredictable costs during Black Friday, holiday seasons, or product launches when conversation volume spikes 3-5x normal levels

Example: True Cost for 25 Users

License (25 × $349 × 12) $104,700/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$20,940/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $182,050–$227,520
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Tidio?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Tidio charge for implementation?

Tidio doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Tidio support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Tidio?

Most Tidio plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Tidio?

Many features marketed as part of Tidio are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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