Quick Answer
Last verified:

Yellow.ai pricing varies by team size and features, ranging from $0 to $5K per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 6 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Usage-based MTU billing creates unpredictable costs: Yellow.ai charges based on Monthly Tracked Users (MTU), and costs scale with volume -- a business growing from 1,000 to 10,000 MTUs can see bills increase 5-10x without changing plans, making budgeting difficult

2

WhatsApp and channel-specific fees are separate: Meta charges per-conversation fees for WhatsApp Business API (varying by country and conversation type), and these costs are passed through on top of Yellow.ai's subscription -- high WhatsApp volumes in markets like India or Brazil can add hundreds to thousands per month

3

Enterprise pricing starts at premium levels: Enterprise contracts typically start around $50,000-100,000/year based on usage volume, channels, and integrations -- significantly higher than self-serve chatbot platforms, and pricing details require sales engagement

4

Implementation and onboarding costs: Enterprise deployments often require professional services for integration, customization, and training -- these one-time costs can range from $10,000-50,000+ depending on complexity and are not included in subscription pricing

5

Annual contract lock-in for best pricing: Yellow.ai offers 3 months free on 12-month contracts, but this means committing to a full year upfront -- monthly billing is available but at significantly higher per-unit costs, and early termination fees may apply

6

Advanced features require higher tiers: Key capabilities like custom dashboards (Data Explorer), advanced integrations, and priority support are locked behind Professional or Enterprise tiers -- businesses on Starter plans may find themselves forced to upgrade sooner than expected

Example: True Cost for 25 Users

License (25 × $1500 × 12) $450,000/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$90,000/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $700,000–$780,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Yellow.ai?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Yellow.ai charge for implementation?

Yellow.ai doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Yellow.ai support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Yellow.ai?

Most Yellow.ai plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Yellow.ai?

Many features marketed as part of Yellow.ai are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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