Genesys Cloud Pricing Change — February 2026
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February 4, 2026 Price increase Contact Center / CCaaS

Genesys Cloud raises top-tier pricing 54.8% to $240/month in February 2026

On February 4, 2026, Genesys Cloud raised its top plan from $155/month to $240/month (54.8% higher).

Before & after

Before
$155
Range: $75 – $155
3 plans
Genesys Cloud CX 1Genesys Cloud CX 2Genesys Cloud CX 3
After
$240
Range: $75 – $240
4 plans
Cloud CX 1Cloud CX 2Cloud CX 3Cloud CX 4
Top-tier change +54.8% $155 → $240/month

Current price (live)

Today's range
$75 – $240/month
Plans
4
Last verified
Apr 24, 2026
See Genesys Cloud pricing →

How we detected this

This change was flagged by our agent-driven pricing pipeline on February 4, 2026. We continuously re-extract each product's public pricing page and compare against our last verified snapshot; when we detect a real price movement, a second validation layer confirms the change before it's published here. See our methodology for more.

Source

genesys.com Official Genesys Cloud pricing page

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