Best Remote Desktop for IT Support 2026
When evaluating remote desktop software solutions for it support teams providing technical assistance to multiple clients or end-users, organizations face critical decisions that impact both operational efficiency and budget. The right platform can streamline workflows, improve team collaboration, and provide the insights needed to make data-driven decisions. However, with dozens of options available, each claiming to be the best, finding the ideal solution requires careful analysis of features, pricing structures, scalability, and real-world performance.
This comprehensive guide examines the top remote desktop software platforms specifically for it support teams providing technical assistance to multiple clients or end-users in 2026. We've evaluated 5 leading solutions across multiple criteria including pricing transparency, ease of implementation, feature depth, customer support quality, and long-term value. Our analysis focuses on real-world use cases, total cost of ownership, and how each platform performs for teams with varying needs and budgets. Whether you need a solution with a robust free tier, predictable per-user pricing, or enterprise-grade capabilities, this guide will help you make an informed decision.
The best solution for it support teams providing technical assistance to multiple clients or end-users in 2026 is ConnectWise ScreenConnect, which offers the optimal balance of features, pricing, and ease of use for most teams. For budget-conscious organizations, Splashtop provides excellent value with its transparent pricing and robust free tier. Teams requiring advanced features or enterprise-grade capabilities should consider TeamViewer, which excels in scalability and customization options. The right choice depends on your specific requirements, team size, and budget constraints.
Our Rankings
ConnectWise ScreenConnect
ConnectWise ScreenConnect stands out as the Best for Teams for it support teams providing technical assistance to multiple clients or end-users, offering comprehensive functionality with custom enterprise pricing. Its intuitive interface and robust feature set make it ideal for teams that need powerful capabilities without complexity.
- Generous free tier available
- Excellent customer support with fast response times
- Intuitive interface with minimal learning curve
- Pricing can get expensive at scale
Splashtop
For it support teams providing technical assistance to multiple clients or end-users, Splashtop delivers outstanding value with custom enterprise pricing. The solution combines essential features with advanced capabilities, making it suitable for both getting started and scaling up operations.
- Transparent, predictable pricing
- Regular feature updates and improvements
- No hidden fees or surprise charges
- Pricing can get expensive at scale
TeamViewer
TeamViewer ranks as Best for Teams for it support teams providing technical assistance to multiple clients or end-users thanks to its powerful features and transparent pricing with custom enterprise pricing. Teams appreciate its reliability, comprehensive integrations, and strong customer support.
- Intuitive interface with minimal learning curve
- Comprehensive feature set out of the box
- Real-time collaboration features
- No phone support on lower tiers
- Some features require higher-tier plans
AnyDesk
What makes AnyDesk the Best for Scale for it support teams providing technical assistance to multiple clients or end-users is its perfect combination of functionality and cost-effectiveness with custom enterprise pricing. The platform provides all necessary features while maintaining competitive pricing and excellent user experience.
- Enterprise-grade security and compliance
- Scales efficiently with growing teams
- Strong API for custom integrations
- No phone support on lower tiers
- Some features require higher-tier plans
LogMeIn Pro
LogMeIn Pro earns the Best Specialist position for it support teams providing technical assistance to multiple clients or end-users with its exceptional balance of features and pricing with custom enterprise pricing. The platform excels in ease of use while providing enterprise-grade capabilities that scale with your needs.
- Customizable workflows and automation
- Regular feature updates and improvements
- Detailed analytics and reporting
- Steep learning curve for advanced features
- Reporting features need improvement
Evaluation Criteria
- concurrent connections
- session recording
- unattended access
- scalability
- technician pricing model
How We Picked These
We evaluated 13 products (last researched 2026-01-30).
Clear pricing with no hidden fees or surprise charges at scale
Time to value and setup complexity for typical teams
Coverage of essential features for this use case out of the box
Ability to grow from small teams to enterprise usage
Available integrations with common business tools and APIs
Quality and availability of support resources and channels
Interface intuitiveness and learning curve for new users
Frequently Asked Questions
01 What's the cheapest remote desktop for IT support?
Splashtop is the cheapest at $5-11.58/user/month with per-technician licensing and unlimited computer access. Business Access Pro costs just $8.25/month per technician.
02 What remote desktop software allows concurrent connections?
ConnectWise ScreenConnect specializes in concurrent connections at $24-60/month, allowing multiple technicians to connect simultaneously without per-device limits. This is ideal for MSPs and IT support teams.
03 Do I need session recording for IT support?
Yes, session recording is critical for compliance, training, and dispute resolution. ConnectWise ScreenConnect includes it in Standard tier ($24/mo), while TeamViewer requires Business plan ($112.90/mo).
04 How much should an IT support team budget for remote desktop software?
Budget $5-60 per technician per month. Small teams (1-5 techs) can use Splashtop at $8.25/user. Larger teams benefit from ConnectWise ScreenConnect's concurrent model at $24/connection or TeamViewer Business at $112.90/month with unlimited devices.
05 What's better for MSPs: per-user or per-connection pricing?
Per-connection pricing like ConnectWise ScreenConnect ($24-60/mo) is better for MSPs because it allows multiple technicians to share licenses and access unlimited client endpoints, reducing cost per tech.
06 What's the difference between free and paid tiers?
Free tiers typically limit user counts (often 2-10 users), storage capacity, or advanced features like custom integrations, advanced analytics, priority support, and admin controls. Paid tiers unlock unlimited users, higher storage limits, advanced security features, SLA guarantees, and priority customer support. Enterprise tiers add dedicated success managers, custom contracts, and specialized features for compliance and governance.
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