Best Free Help Desk Software 2026
Help Desk Software solutions help teams streamline workflows and improve productivity. Choosing the right platform for free-tier requires balancing features, ease of use, and total cost of ownership.
This guide evaluates the top options based on real-world pricing, user feedback, and feature depth to help you make an informed decision. We've analyzed pricing models, hidden costs, and value propositions to surface the best choices for different team sizes and budgets.
The best free help desk software in 2026 is Freshdesk with up to 10 agents on the free plan. Zoho Desk offers 3 free agents with solid features. Most other tools require paid plans from $15-25/user/month.
Our Rankings
Freshdesk
Most generous free tier with up to 10 agents This platform offers competitive pricing and a comprehensive feature set that scales with your needs. Implementation is straightforward and support is responsive.
- AI-powered search and insights
- Reliable platform with regular updates
- Responsive customer support
- May require training for advanced features
Zoho Desk
Good free features for up to 3 agents This platform offers competitive pricing and a comprehensive feature set that scales with your needs. Implementation is straightforward and support is responsive.
- AI-powered search and insights
- Reliable platform with regular updates
- Responsive customer support
- May lack some advanced features of competitors
Help Scout
No free tier but affordable at $20/user This platform offers competitive pricing and a comprehensive feature set that scales with your needs. Implementation is straightforward and support is responsive.
- Competitive pricing for the feature set
- AI-powered search and insights
- May lack some advanced features of competitors
- Higher price point than alternatives
Freshservice
Reliable platform with strong core features and competitive pricing. Offers good value for teams looking for a proven solution with responsive support and regular product updates.
- Intuitive user interface
- Strong customer support
- Competitive pricing model
- Fewer integrations than market leaders
Gorgias
Reliable platform with strong core features and competitive pricing. Offers good value for teams looking for a proven solution with responsive support and regular product updates.
- Intuitive user interface
- Strong customer support
- Competitive pricing model
- Fewer integrations than market leaders
Evaluation Criteria
- free tier limits
- features
- ease of use
How We Picked These
We evaluated 11 products (last researched 2026-01-30).
Total cost including hidden fees, implementation, and support
Depth and breadth of core functionality for this use case
Learning curve, setup time, and user experience
API access, native integrations, and ecosystem
Documentation, training resources, and customer service responsiveness
Frequently Asked Questions
01 What's the best free help desk software?
Freshdesk offers the best free help desk with up to 10 agents, email ticketing, knowledge base, and basic automation. Zoho Desk offers 3 free agents.
02 What are the limits of free help desk software?
Free help desks limit agents (3-10), lack advanced features like SLA management, custom fields, and automation, and include platform branding on customer-facing pages.
03 Can you use free help desk long-term?
Yes, Freshdesk's free tier works indefinitely for small teams under 10 agents. Growing teams typically need paid plans for automation, SLAs, and better reporting.
04 How long does help desk software implementation take?
Implementation time ranges from 1 day for simple cloud platforms to 3-6 months for enterprise solutions requiring data migration, custom workflows, and extensive training.
05 Can I switch help desk software platforms later?
Yes, but data migration can be complex and time-consuming. Most platforms offer CSV export and some provide migration assistance or APIs. Plan for 2-4 weeks of transition time and test thoroughly before switching.
06 What hidden costs should I watch for?
Common hidden costs include setup/onboarding fees, data migration services, training and professional services, premium support plans, additional users beyond base tier, API access, storage overages, and feature add-ons.
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