IT Service Management (ITSM) pricing across 5 tracked products: entry-tier median $50, top-tier median $108. Cheapest: BMC Helix ITSM. Most premium: Zendesk Suite. Updated April 2026.
IT Service Management (ITSM) pricing varies across per-seat, per-usage, and enterprise-quoted tiers. Published list prices on vendor pricing pages form the basis of this benchmark; negotiated deals typically land 15-40% below list for teams over 20 seats.
Entry-tier median is $50, top-tier median $108. Negotiated enterprise deals typically land 15-40% below list.
| Product | Entry | Median | Top | Unit |
|---|---|---|---|---|
| BMC Helix ITSM | $0 | $0 | $0 | month |
| ManageEngine ServiceDesk Plus | $13 | $40 | $67 | month |
| ServiceNow ITSM | $50 | $105 | $160 | month |
| SysAid | $79 | $94 | $108 | month |
| Zendesk Suite | $55 | $112 | $169 | month |
Low is the entry-tier price (often a free or starter plan). Median is the middle price across published tiers. High is the top published tier — enterprise contracts with negotiated discounts usually land 15-40% below the published high.
Across 5 tracked products, the entry-tier median is $50 and the top-tier median is $108. Individual products vary significantly — see the per-product table above.
BMC Helix ITSM has the lowest entry-tier price in our tracked set.
Zendesk Suite has the highest top-tier list price among tracked products.
Prices are sourced from vendor pricing pages and automatically re-checked. Any tier marked 'custom' has no public list price; negotiated deals aren't shown here.