Quick Answer
Last verified:

Returnly pricing varies by team size and features, ranging from $149 to $149 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 6 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

SERVICE SHUTDOWN - Returnly officially shut down October 1, 2023 after being acquired by Affirm in May 2021

2

Return Credit transaction fees - The Return Credit feature charged an extra 10% fee per transaction on top of plan costs

3

Premium plan requirement for full features - Many advanced features only available on Premium plan with custom pricing

4

Migration costs - Former customers incurred costs migrating to alternatives like Loop Returns, Happy Returns, or AfterShip

5

Lost historical data - Merchants lost access to historical return data and analytics after shutdown

6

No refunds on shutdown - Customers received limited notice before service termination

7

Integration reconfiguration - All store integrations needed complete reconfiguration with new provider

Example: True Cost for 25 Users

License (25 × $149 × 12) $44,700/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$8,940/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $92,050–$131,520
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Returnly?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Returnly charge for implementation?

Returnly doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Returnly support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Returnly?

Most Returnly plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Returnly?

Many features marketed as part of Returnly are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

Get a complete Returnly cost breakdown

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