Quick Answer
Last verified:

Returnly pricing varies by team size and features, ranging from $149 to $149 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Returnly offers 2 pricing tiers: App Plan (Historical), Premium Plan (Historical). Standard paid plans include App Plan (Historical) at $149/month. The Premium Plan (Historical) plan is historical reference only - service no longer operational.

Compared to other returns management software, Returnly is positioned at the mid-market price point.

Last verified: January 2026 | Sources: 6 pricing pages and reviews

All Returnly Plans & Pricing

Plan Monthly Annual Best For
App Plan (Historical) status: Service shut down October 1, 2023 $149 /month Custom Historical reference only - service no longer operational
Premium Plan (Historical) status: Service shut down October 1, 2023returnCredit: Required Premium plan + 10% transaction fee Contact Contact Historical reference only - service no longer operational
View all features by plan

App Plan (Historical)

  • Basic returns portal
  • Return label generation
  • Exchange workflows
  • Return analytics
  • Email notifications
  • Shopify integration

Premium Plan (Historical)

  • Everything in App Plan
  • Advanced analytics
  • Custom integrations
  • Priority support
  • Return Credit feature
  • Custom branding
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Hidden Costs to Budget For

Watch for 7 hidden costs
  • SERVICE SHUTDOWN - Returnly officially shut down October 1, 2023 after being acquired by Affirm in May 2021
  • Return Credit transaction fees - The Return Credit feature charged an extra 10% fee per transaction on top of plan costs
  • Premium plan requirement for full features - Many advanced features only available on Premium plan with custom pricing
  • Migration costs - Former customers incurred costs migrating to alternatives like Loop Returns, Happy Returns, or AfterShip
  • Lost historical data - Merchants lost access to historical return data and analytics after shutdown
  • No refunds on shutdown - Customers received limited notice before service termination
  • Integration reconfiguration - All store integrations needed complete reconfiguration with new provider
Tip

Ask your Returnly sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Returnly cost?

Returnly is no longer operational. Before shutting down on October 1, 2023, Returnly pricing started at $149/month for the App Plan with custom pricing for the Premium Plan. The Return Credit feature had an additional 10% transaction fee. Returnly was acquired by Affirm on May 1, 2021 but the service was discontinued. Merchants should consider alternatives like Loop Returns, Happy Returns, AfterShip Returns, or Narvar.

02 Is Returnly still available?

No, Returnly shut down completely on October 1, 2023. The company was acquired by Affirm in May 2021 but the returns management service was discontinued. Former Returnly customers have migrated to alternative platforms including Loop Returns, Happy Returns, AfterShip Returns, Return Logic, and other returns management solutions.

03 What are the best Returnly alternatives?

The top Returnly alternatives include Loop Returns ($155-375/month), Happy Returns ($350-500/month + per-item fees), AfterShip Returns (free to $239/month), Narvar (custom pricing for enterprise), and ReturnGO ($147+/month). Loop Returns is the most similar feature-wise with exchanges and store credit. Happy Returns offers a physical drop-off network. AfterShip is more affordable for smaller merchants.

04 Why did Returnly shut down?

Returnly shut down on October 1, 2023 following its acquisition by Affirm in May 2021. Affirm likely acquired Returnly for its technology and team rather than to continue operating the standalone returns management platform. The shutdown forced thousands of ecommerce merchants to migrate to alternative returns management solutions with limited notice.