Quick Answer
Last verified:

ServiceNow IT Asset Management pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: January 2026 | Sources: 10 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

ServiceNow ITAM requires significant implementation effort, typically representing 30-50% of total first-year costs. Professional services include discovery setup, workflow configuration, data migration, integration development, and user training.

2

Mandatory annual maintenance and support fee required for all ServiceNow licenses, covering platform updates, security patches, and basic support access.

3

ServiceNow uses multiple license types (Requester, Fulfiller, Admin) with dramatically different pricing. Organizations often over-purchase Fulfiller licenses when Requester licenses would suffice, inflating costs unnecessarily.

4

While ServiceNow offers many pre-built integrations, connecting to custom systems, legacy applications, or specialized tools requires custom integration development at consultant rates.

5

ServiceNow's automated discovery capabilities may require additional Discovery licenses or MID Server deployments, particularly for comprehensive network scanning and cloud resource discovery.

6

Custom workflows, forms, and integrations require ongoing maintenance as ServiceNow releases platform updates 2-3 times per year. Each update can break customizations, requiring developer time to fix.

7

ServiceNow's complexity requires extensive user training and change management efforts. Organizations underestimate the need for ongoing training as features evolve and new team members join.

Example: True Cost for 25 Users

License (25 × $0 × 12) $0/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$0/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $25,000–$60,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with ServiceNow IT Asset Management?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does ServiceNow IT Asset Management charge for implementation?

ServiceNow IT Asset Management doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does ServiceNow IT Asset Management support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with ServiceNow IT Asset Management?

Most ServiceNow IT Asset Management plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with ServiceNow IT Asset Management?

Many features marketed as part of ServiceNow IT Asset Management are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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