Quick Answer
Last verified:

Jira Service Management pricing varies by team size and features, ranging from $0 to $51.42 per agent/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 2 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Atlassian Marketplace app fees: Popular add-ons like Xray Test Management ($10/mo), time tracking, and reporting tools add recurring per-user costs that can double your base subscription

2

Asset management overage charges: Premium includes 50,000 asset objects; Enterprise includes 500,000. Overages cost $0.05 per object per month and can fluctuate unpredictably as your infrastructure grows

3

AI virtual agent overage: Premium includes 1,000 assisted conversations/month free. Additional conversations cost $0.30 each, which adds up quickly for high-volume service desks

4

Statuspage integration: JSM lacks a built-in status page. Atlassian Statuspage costs an additional $29-$109/month depending on plan, which is near-essential for incident communication

5

Standard-to-Premium upgrade pressure: Asset/configuration management, change management, and AI features are locked behind Premium at 2.5x the Standard price. Many teams find they need these features within 6-12 months of adoption

6

Storage overages on Standard: The 250 GB limit on Standard can be exceeded by teams with heavy attachment usage, forcing an upgrade to Premium for unlimited storage

Example: True Cost for 25 Users

License (25 × $25.71 × 12) $7,713/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$1,543/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $36,570–$72,341
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Jira Service Management?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Jira Service Management charge for implementation?

Jira Service Management doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Jira Service Management support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Jira Service Management?

Most Jira Service Management plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Jira Service Management?

Many features marketed as part of Jira Service Management are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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