Jira Service Management Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Jira Service Management pricing varies by team size and features, ranging from $0 to $51.42 per agent/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Jira Service Management offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- Up to 3 agents
- Unlimited customers
- ITSM templates
- Customer service templates
- Customer portal
- Email support channel
- Alerts and on-call schedules
- Incident management template
- Basic automation
- Basic reporting
- Community support
What's NOT Included (Paid Only)
- Up to 20,000 agents
- Unlimited email notifications
- Unlimited service portals
- Custom branding
- Audit logs
- Data residency controls
- On-call scheduling
- Slack and Teams integration
- 250 GB storage
- 5,000 automation rule runs/month
- 9/5 regional support
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| agents | 3 | Unlimited/Higher |
| storage | 2 GB | Unlimited/Higher |
| email_notifications | 100/day | Unlimited/Higher |
| automation_rules | Limited | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Up to 20,000 agents or Unlimited email notifications
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Jira Service Management branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Standard Plan Comparison
| Free $0 | Standard $24/agent/month | |
|---|---|---|
| Features | 11 included | 12+ included |
| Support | Community/Email | Priority Support |
| Branding | Jira Service Management branding | Your branding |
| Best For | Small teams of up to 3 agents getting started with ITSM | Small to mid-sized teams needing scalable service management |
Frequently Asked Questions
01 Is Jira Service Management free?
Yes, Jira Service Management offers a freemium plan with 11 core features included. However, there are limits on agents, storage that may require upgrading.
02 What's included in Jira Service Management's free plan?
Jira Service Management's free plan includes: Up to 3 agents, Unlimited customers, ITSM templates, Customer service templates, Customer portal, and 6 more features. Key limits include agents: 3, storage: 2 GB, email_notifications: 100/day.
03 What's NOT included in Jira Service Management's free plan?
The free plan excludes: Up to 20,000 agents, Unlimited email notifications, Unlimited service portals, Custom branding, Audit logs. You'll also have Jira Service Management branding and limited support options.
04 When should I upgrade from Jira Service Management's free plan?
Consider upgrading when: you hit user or storage limits, need features like Up to 20,000 agents or Unlimited email notifications, require premium support, or want to remove branding. The cheapest paid plan starts at $24/agent/month.
05 Is Jira Service Management's free plan really free forever?
Yes, Jira Service Management's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
Get Jira Service Management pricing updates
We'll notify you when pricing changes or new free features are added.