Quick Answer
Last verified:

Gorgias pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 2 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Ticket overage charges apply when you exceed plan limits: $0.40/ticket (Starter) to $32/100 tickets (Enterprise)

2

AI Agent automation charged separately: $0.90-$1.00 per resolved conversation on top of base plan

3

Voice channel add-on: $0.40-$1.20 per ticket depending on volume, not included in base plans

4

SMS channel add-on: $0.41-$0.80 per ticket depending on volume, charged separately

5

Advanced automation features may require Pro plan or higher ($300+/month minimum)

6

Implementation and onboarding services: $2,000-$15,000+ for enterprise deployments

7

Annual billing required for advertised prices - monthly billing costs 17-20% more

Example: True Cost for 25 Users

License (25 × $0 × 12) $0/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$0/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $25,000–$60,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Gorgias?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Gorgias charge for implementation?

Gorgias doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Gorgias support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Gorgias?

Most Gorgias plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Gorgias?

Many features marketed as part of Gorgias are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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