Gorgias Alternatives 2026: 3 Options Compared
Find the right help desk/support solution for your team
Gorgias pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Top Gorgias Alternatives
Zendesk
Medium EffortChoose Zendesk over Gorgias if you need a general-purpose helpdesk beyond ecommerce or want more advanced automation and integrations. Zendesk costs more per agent but offers broader functionality.
Freshdesk
Easy MigrationChoose Freshdesk over Gorgias if you want lower costs and don't need deep ecommerce platform integrations. Freshdesk offers better value for general support needs.
Intercom
Medium EffortChoose Intercom over Gorgias if you want stronger live chat and customer engagement features. Intercom is better for proactive sales, while Gorgias excels at reactive support for ecommerce.
When to Stay with Gorgias
Stay with Gorgias if you're an ecommerce business deeply integrated with Shopify or need revenue attribution from support conversations. The platform's ecommerce-specific features like order editing, product recommendations, and sales conversion tracking justify the cost for online retailers.
- You've invested heavily in customizations and integrations
- Your team is highly trained and productive on Gorgias
- You need features that alternatives don't offer
- Migration costs would exceed multi-year savings
Price Comparison
| Product | Price Range | Migration |
|---|---|---|
| Current Gorgias | $0-$0/month | - |
| Zendesk | $19-115/agent/mo | Medium |
| Freshdesk | $0-79/agent/mo | Easy |
| Intercom | $39-139/seat/mo | Medium |
Detailed Comparisons
Frequently Asked Questions
01 What are the best Gorgias alternatives?
The top Gorgias alternatives include Zendesk, Freshdesk, Intercom. Each offers different strengths: Zendesk is teams wanting enterprise-grade features with more flexibility, while Freshdesk is budget-conscious teams not needing ecommerce-specific features.
02 Is it hard to switch from Gorgias to an alternative?
Migration difficulty varies by alternative. Among Gorgias alternatives, Freshdesk offer easy migration paths with import tools. More complex migrations may require data cleanup and workflow reconfiguration.
03 How much can I save by switching from Gorgias?
Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. Gorgias's pricing is competitive, so cost savings depend on your specific feature requirements. Factor in migration costs and productivity dip during transition.
04 Should I stay with Gorgias or switch?
Stay with Gorgias if you're an ecommerce business deeply integrated with Shopify or need revenue attribution from support conversations. The platform's ecommerce-specific features like order editing, product recommendations, and sales conversion tracking justify the cost for online retailers. However, if your needs have evolved or you're not using Gorgias's advanced features, exploring alternatives could save you money and complexity.
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