Quick Answer
Last verified:
High confidence

Medallia uses custom pricing as of March 2026. Contact Medallia directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 10 pricing pages and reviews
+70% above list price

Medallia uses custom pricing and true cost runs 70% above the quoted price as of March 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: automatic price increases on renewal, reduced support for smaller accounts, platform performance issues after acquisition. Verified from 10 sources by CostBench.

Hidden Costs Breakdown

1

Automatic Price Increases on Renewal

high support

Contracts auto-renew with price increases applied without customer consent or advance notice. Customers report being locked into renewal terms with 10% price hikes that were not agreed upon.

trustpilot

our agreement was recently renewed with a 10% price increase without our consent or knowledge

2

Reduced Support for Smaller Accounts

medium support

Smaller customer accounts report being told that Medallia no longer dedicates resources to accounts below a certain size threshold, limiting access to support and account management.

trustpilot

When reaching out for support, I was told by Kin Ming Li they no longer dedicate resources to accounts our size

3

Platform Performance Issues After Acquisition

medium implementation

Following Medallia's acquisition of competitors, customers report severe platform slowdowns, bugs, and workflow disruptions that impact productivity and user adoption.

trustpilot

Since Medailla took over, it completely went to shit. It is so slow, completely unworkable and buggy.

Example: True Cost for 25 Users

License (custom pricing) Contact vendor
Automatic Price Increases on Renewal +10% of license costs
Reduced Support for Smaller Accounts +5-10% of license costs
Platform Performance Issues After Acquisition +10-15% of license costs
Estimated Year 1 Total Contact vendor
That's roughly 1.7× the advertised license price. The median Medallia contract is $12,496/yr across 28 Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with Medallia?

Beyond the license fee, budget for: Automatic Price Increases on Renewal (10% of license costs); Reduced Support for Smaller Accounts (5-10% of license costs); Platform Performance Issues After Acquisition (10-15% of license costs). Total ownership typically runs 70% higher than the listed price.

02 Does Medallia charge for implementation?

Medallia implementation is not included in the license cost. Following Medallia's acquisition of competitors, customers report severe platform slowdowns, bugs, and workflow disruptions that impact productivity and user adoption.. Estimated impact: 10-15% of license costs.

03 How much does Medallia support cost?

Contracts auto-renew with price increases applied without customer consent or advance notice. Customers report being locked into renewal terms with 10% price hikes that were not agreed upon. Estimated impact: 10% of license costs.

04 Are there overage or storage costs with Medallia?

Most Medallia plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Medallia?

Many features marketed as part of Medallia are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

Reduce Your Medallia Costs

Average client saves 22% on their Medallia contract. No upfront cost—you only pay when we save you money.