Medallia Alternatives 2026: Top Options Compared
Find the right customer feedback solution for your team
Medallia pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Finding Medallia Alternatives
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We're currently building our database of Medallia alternatives. In the meantime, explore other customer feedback options in our category.
Browse Customer Feedback Software →When to Stay with Medallia
Medallia is the market leader in enterprise experience management, trusted by major brands like Four Seasons, Sephora, and Mercedes-Benz. The platform offers unparalleled capabilities for large-scale feedback collection, advanced text analytics, predictive modeling, and seamless integration with enterprise systems. While pricing is premium and not publicly disclosed, Medallia provides the most robust solution for organizations that require sophisticated experience management at enterprise scale. However, poor customer support and complex pricing structure are significant concerns.
- You've invested heavily in customizations and integrations
- Your team is highly trained and productive on Medallia
- You need features that alternatives don't offer
- Migration costs would exceed multi-year savings
Frequently Asked Questions
01 What are the best Medallia alternatives?
Popular Medallia alternatives in the Customer Feedback space include various options depending on your team size, budget, and specific feature requirements. Consider what aspects of Medallia work well for you and what you'd like to improve.
02 Is it hard to switch from Medallia to an alternative?
Migration difficulty varies by alternative. Most modern alternatives offer import tools and migration assistance. The complexity depends on how customized your current setup is and how much historical data you need to transfer.
03 How much can I save by switching from Medallia?
Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. Medallia's pricing is competitive, so cost savings depend on your specific feature requirements. Factor in migration costs and productivity dip during transition.
04 Should I stay with Medallia or switch?
Medallia is the market leader in enterprise experience management, trusted by major brands like Four Seasons, Sephora, and Mercedes-Benz. The platform offers unparalleled capabilities for large-scale feedback collection, advanced text analytics, predictive modeling, and seamless integration with enterprise systems. While pricing is premium and not publicly disclosed, Medallia provides the most robust solution for organizations that require sophisticated experience management at enterprise scale. However, poor customer support and complex pricing structure are significant concerns. However, if your needs have evolved or you're not using Medallia's advanced features, exploring alternatives could save you money and complexity.
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We'll compare your options and recommend the best fit based on your team size, budget, and requirements.