Zendesk Sell costs $19 to $169 per user/month as of February 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Hidden Costs Breakdown
Advanced AI add-on costs $50/agent/month (Professional tier and above only)
Zendesk Workforce Management (WFM) costs $25/agent/month additional
Zendesk Quality Assurance starts at $25/agent/month
Advanced Data Privacy and Protection costs $50/agent/month
API call overage fees if monthly limits exceeded
Monthly billing costs 20-30% more than annual billing
Premium support packages may require additional fees
Advanced integrations may require higher-tier plans
Example: True Cost for 25 Users
| License (25 × $94 × 12) | $28,200/yr |
| Implementation (one-time) | +$15,000–$50,000 |
| Premium Support (20%) | +$5,640/yr |
| Training (25 × $500) | +$12,500 |
| Admin (part-time) | +$15,000–$25,000/yr |
| Estimated Year 1 Total | ~$475 |
Frequently Asked Questions
01 What hidden costs should I budget for with Zendesk Sell?
Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.
02 Does Zendesk Sell charge for implementation?
Zendesk Sell doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.
03 How much does Zendesk Sell support cost?
Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.
04 Are there storage costs with Zendesk Sell?
Most Zendesk Sell plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.
05 What add-ons cost extra with Zendesk Sell?
Many features marketed as part of Zendesk Sell are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.